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"Outstanding in all respects "

"The location at the edge of Bansko is nice and quiet with nature all around. The only down side is that the walls have no soundproofing so you can hear your neighbours conversations quite clearly."

"nice and cool"

"Unique fir any reason!"

"Very good included spa facilities. Good to have an on-site ski shop and shuttle bus. Dining facilities and food were very good, breakfast was tasty and in plentiful supply and variety, the half board evening meal was excellent - particularly the deserts. Convenient nearby parking. Staff generally polite and helpful. Room facilities like safe and fridge were welcome. However we would have liked to have had ordinary (black) tea and milk in the room and maybe hot chocolate sachets and a coffee machine for proper coffe (as opposed to only fruit tea and nescafe sachets with whitner powder). Drinks in the hotel were also a bit pricey (although this was the case throughout the resort). Overall very pleased."

"Nice hotel, got a free upgrade on arrival. They don’t offer couples massage but managed to find another masseuse to accommodate our request. Spa facilities were good. Good value for money, would stay again if we went back for the skiing. "

"The appartment was clean and big enough to accomodate five people. There was a fireplace, which was really nice to have. Unfortunately, the things we didn't like were more than what we liked: during the whole stay (8 days) the towels where changed only once and after our requeste; the air in the SPA center was cold, the there were three saunas, but only one was working; the water in the swimming pool was very cloudy and I didn't let my kids in it (it was like that during the whole stay). The food in the restaurant was OK, but almost the same every day and not much choice. For breakfast there was a local dish called banitsa, which is really good pastry, when it is freshly baked and homemade, but unfortunately the one in the restaurant was from the frozen one sold in the shops (equivalent of the frozen pizza). As a whole I wouldn't recommend it as the cost was not cheap, but the quality of the service was not what you would expect."

"We have stayed at this hotel two years in a row. The hotel is well located for access to the Gondola. The rooms are clean, albeit a little dated. The spa is an added bonus after a day on the slopes and the included breakfast is good. "

"A 4* hotel this is not. It's OK if you're just looking for a place to crash in Borovets but it's on the outskirts of town (10 min walk to town if you're not in ski boots). Has a sauna but no jacuzzi or steam room and the pool is not really big enough for swimming properly. Breakfast was average if you got there reasonably early but by 8am everything on the hot counters is cool and doesn't get replaced."