“The hotel did a great job modernizing the room, but there was a lot of noise on the third floor, the shower had lots of rust, and the floor was not clean. We found hair on the floors and toilet, and even a needle pin on our carpet. Attention needs to be paid to detail, especially safety.”
“**Extremely Disappointing and Unacceptable Experience**
I have been a loyal Hyatt guest for many years. Every October, our group travels to Harvard University for a high school competition. This year, our eight students and their families booked eight rooms at Hyatt.
One evening, while enjoying tea in the hotel’s dining area, we were shocked to see a mouse. Everyone was horrified!
When I reported it to the front desk, the staff simply smiled and showed little concern, as if this was nothing……
“I had 2 rooms reserved. Waited an hour to check in (person ahead of me was part of construction crew. He had 16 rooms reserved and did not speak English). It was after 4 p.m. with 3 people at front desk and only one person checking people in which resulted in line of people waiting to check in. Terrible odor when entering 2nd building. Several outlets in room didn’t work. Only decaf coffee in room and coffee maker didn’t work. Soap dispenser in shower was empty. No ice maker in 2nd……
“It’s a bit out of the way n terms of being tucked away but staff were great even checking in at 11.30pm! Grounds looked clean, the free grab and go breakfast is awful but expected… would stay there again definitely.”
