Rodrigo de Freitas Lagoon Tours

When we first arrived, I left my husband in the cab while I went inside to check the apartment. The apartment itself was dark but clean and comfortable. However, when I went back outside to get my husband, I became locked inside the reception area for approximately 10 minutes. There was no doorman, buzzer, or other way to contact someone for assistance, and I had no way to exit through the main entrance. This created a serious safety risk because I was trapped in an unsecured area with no reliable means of escape or communication. I eventually found a dark back door and used it to exit through what appeared to be an abandoned garage. This was also dangerous because the area was poorly lit, unfamiliar, and did not appear to be intended for guest access. In an emergency, being unable to exit safely through the main entrance could leave guests trapped or force them to use an unsafe route. The building’s access and emergency-exit arrangements should be addressed immediately.

You couldn't ask for a better beachfront hotel in Búzios. It's located on one of the best beaches in the area, and the easy access to and from the beach made our family vacation completely stress-free. Whenever the kids were ready for a break from the sand and beach, the pool was just seconds away, making it incredibly convenient for families. After visiting several other beaches during our trip, we all agreed that where we stayed was by far the best option. We actually felt bad for other visitors who had to search for parking or walk long distances from their hotels just to get to the beach. Having parking available at the hotel was another huge plus. The service was excellent throughout our stay. Our receptionist, Jessica, was incredibly friendly, helpful, and informative, making us feel welcome from the moment we arrived. The room was very clean and the hotel restaurants even offered chicken fingers, which our kid who weren't used to the local cuisine were thrilled to find. Another bonus was the location. There was a great restaurant and an ice cream shop directly across the street. Rua das Pedras was only a short Uber ride away and Ubers were always easy to find and very affordable. The only downside was the layout of our loft-style room. The refrigerator and dresser were tucked underneath the staircase, making it very easy for adults to bump their heads on the stairs, which could be dangerous. Just be cautious if you're staying in that room style.

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