Just ok, customer service could be better
Posted Oct 17, 2016 on Hotels
During our stay we had numerous issues, the water pressure in the shower was so horrible that you could barely shower, during our stay they painted all the doors of the rooms on our floor so our room smelt like chemicals. We did not know that they would be painting the doors on a Saturday, and I heard noise coming from outside the room and noticed someone painting the door otherwise typically I hold the door open with my body which would have resulted in fresh paint all over my suit since we were there for a wedding. Also be ready to be woken up early at 8am by screaming workers in the hallway every morning. I complained of this and nothing was ever fixed. I asked to speak to a manager and they said none was on duty. Also on our first day we found a roach hanging out by the ice machine. Other than that the room was clean, and everything else was fine. Just wish they would have handled the situation better. We had a do not disturb sign up in which was taken off during the painting of the door and never put back on. I tried to relax but had several workers knock on my door during that time. Just wish we could have enjoyed it more for what we paid for.