圆形教堂

DO NOT STAY HERE——What should have been a relaxing stay turned into an infuriating and exhausting ordeal due to gross negligence and unprofessional conduct by the property management company overseeing this privately owned condo. On my second day I left briefly for breakfast and after I returned I was shocked to discover that the door code to my condo did not work, leaving me locked out of the property. I called the property management office multiple times before anyone answered. When I finally did get through, I was placed on hold for over 50 minutes before anyone offered assistance. Being stranded outside the property that I paid for is completely unacceptable. Also the shower-head broke off, rendering one of the bathrooms unusable. I was happy to pay the nightly rate but I requested a refund of the property management fee, given that the services it supposedly covered—responsiveness, maintenance, and reliable access—were nonexistent. My request was denied, and instead I was offered a $250 voucher, which is entirely insufficient and frankly insulting given the circumstances. What I received was hours of inconvenience, unresponsiveness, and unacceptable conditions. I would NOT recommend this property as long as it’s being managed by Eurorentals.

The positives: The rooms and the property were immaculately clean and well-kept and the choice of pools (indoor and outdoor) was a nice amenity. The negatives: Booking through Expedia incurred a $10 fee that was unexpected and the hotel staff did a mediocre job explaining the rationale for that charge. Being a culinary resort, I expected more treats included for guests and if not free breakfast, then at least a meal subsidy at one of the onsite eateries. All in all, it’s a nice, quiet place to stay and relax if you want to be close to Burlington but not in the city.