Beautiful Place, Lacking in Key Areas
Posted Sep 24, 2016
The hotel is gorgeous, the rooms are large, and it's in a perfect spot in Sacramento to walk to several top notch bars and restaurants. We were impressed and really happy to stay here, until we actually went to sleep. The bed was terrible. The middle was sunken in and no matter how I tried to move, I rolled to the middle of the bed- all night. I woke up several times and even considered sleeping on the floor. When I told the front desk about it, they just said "Sorry, we're remodeling and are getting new mattresses". Really helpful after I've already paid the full rate for a room with an old busted mattress. I would not spend this much to sleep that terribly again. If I had been offered something more than a shrug and offhand apology, I probably would have considered staying here again. As it stands, I feel ripped off and will not be staying at the Sterling Hotel again.