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3.7
Good
Rating 5 - Excellent. 220 out of 997 reviews
5 - Excellent 22%
Rating 4 - Good. 431 out of 997 reviews
4 - Good 43%
Rating 3 - Okay. 193 out of 997 reviews
3 - Okay 19%
Rating 2 - Poor. 87 out of 997 reviews
2 - Poor 9%
Rating 1 - Terrible. 66 out of 997 reviews
1 - Terrible 7%

4.0/5

Cleanliness

3.9/5

Staff & service

3.2/5

Amenities

3.6/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is good, close to shops and attractions Transport links to airport and the area are very good Facilities were good, room was basic but modern Showers were kept very clean The staff were very helpful. I had an incident where I needed to use their phone and they provided all the assistance I could ask for Only negative, the hotel seemed to have a strange smell
Stayed 8 nights in May 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so pleased with my stay at the Herbert. My reservation was moved from their sister hotel because of repairs. I found this property more that I expected. It was safe, convenient, friendly, efficient and comfortable, especially the bed!. Because of the change in location I was upgraded to two rooms for the price of one. I was shocked. Of course there were homeless people in the area. It is the middle of the city. If you want to be sheltered from reality, stay in the suburbs or maybe stay home.
Stayed 8 nights in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing but did have difficulty with the parking.
Stayed 2 nights in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was in the middle of the city. There was nothing bad about it.
Stayed 2 nights in May 2021

3/5 Okay

Traveled with partner
Disliked: Amenities, property conditions & facilities
Full of homeless people in that neighborhood. The hotel itself felt dirty, outdated. Every day all I could smell was marijuana throughout the halls. The old man at the desk was very rude.
Stayed 5 nights in May 2021