“The room that we booked wasn't available due to a housekeeping failure. We were assigned a comparable room, which was initially O.K. but the room felt damp and the artificially "freshened" room was off putting. We were assigned a third room and it was "slightly" better. We found that "stick-on" air fresheners were stuck to the aircon unit. With a rather constant airflow over them the scent was rather overwhelming. Upon entering the hotel there was some old guy sitting in the parking lot in a……
“Beds good! Outside a mess, Room okay, air conditioner was not working right, room had damp smell. Will not stay there again. Too much money to pay. For a room that when you get in the room I checked for Bed bugs! Which I didn’t find any.”
“Windom, MN hotel 7 nights, 2 adults.
After the first night, there was a noticeable decline in housekeeping.
Amenities like shampoo, conditioner, water cups were not replenished during room service.
The breakfast attendant was busy socializing with team members in the breakfast area and had to be reminded to refill the breakfast amenities.
It was unusual to see the hotel staff occupying tables in the guest dining area. These seating areas should be kept clear for paying customers.
Front desk……