Ratings based on 193 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from Michigan
The room was awesome!Posted Aug 29, 2016
Cons: Beds are a little high.....maybe a foot too high.
Location: Super nice with a shopping plaza Behind it!!
We love the set up, the room was very nice n clean. Four pillows on the bed, yes four!! We loved the mini fridge and microwave. And FREE breakfast every morning that we stayed.....WOW!!
by A verified traveler
Was close for what we neededPosted Aug 21, 2016
Pros: Close to Highway. Easy to find and walking distance to eating.
Location: The Soo locks were close and the highway was right there.
We were staying over heading for Niagara Falls. It was perfect for that. The room was nice, the staff was nice and helpful. Every thing with in walking distance. Food etc.
by A verified traveler from Ottawa, Ontario
Nice hotel, shuttle to casino, nice breakfast bar.Posted Aug 19, 2016
We had a good experience, very nice place. They provided a shuttle to the casino. Very friendly staff
by A verified traveler from Rockwood, MI
This could be a nice place to stay....Posted Aug 13, 2016
Pros: Size and comfort of the room.
Cons: New management. More professional staff.
This should have been the best room during our tour through the U.P. As far as the room itself, it was the best we experienced during our vacation (stayed in 4 different hotels total during our trip). As far as the hotel, overall, I would have to say it was worst, mostly due to the staff. When we checked in, the clerk was rude to us (not sure if we ticked her off somehow, or if she was having a bad day). Once we got to the room, there weren't enough towels nor wash cloths, and though there was the courtesy hair conditioner, there wasn't any shampoo. Plus, there were two partial rolls of toilet tissue (?). The following day produced no better results from the cleaning staff. No one seems to be monitoring the cleaning staff, which causes a lot of concerns. The breakfast area seemed impressive, and has the possibility of truly being impressive, but not until there is a new attendant. If you're going to advertise your breakfast area as being open at 6:00 am, it shouldn't take the attendant until 7:00 am to get everything out. Some of us are early risers. The attendant seemed more interested in talking about her personal life than doing her job. The second day wasn't any better. The attendant didn't report for work and the check-in clerk had to double as the breakfast attendant. Needless to say, the breakfast area wasn't fully functional until almost 9:00 am. Management is to blame for all of this. Get a handle on your operation, or resign your position.
by A verified traveler from davison mi
hotel is being up graded need to get it donePosted Aug 11, 2016
Pros: nice comfortable bed
Cons: carpet in hallways needs replaced
Location: great location
hotel is being up graded just needs to get it done. parking lot is getting redone bad condition right now
by A verified traveler from Menominee County, MI
Currently being renovated.Posted Aug 7, 2016
Pros: In the condition which we encountered, not much.
Cons: The Soo is a major tourist destination. One wonders why the renovation was scheduled during the off-season.
Location: With the Locks and associated tourist attractions, the Soo is a greatly place to take the whole family. We, however, were not there for a vacation.
At the time of our visit, the parking lot was cluttered with construction equipment and, for the most part, unpaved. The only elevator was located at the back of the hotel--no where near the desk. While the room was quite acceptable, we had to walk through a maze of corridors with a full luggage cart. Due to a plumbing issue, some corridors had been flooded and were virtually blocked with large drying fans.. In the condition which we encountered, it was overpriced. One wonders why the renovation wasn't scheduled and completed in the off season.
by A verified traveler
contructionPosted Jul 24, 2016
Pros: Staff was friendly, pool and whirlpool were nice once opened, rooms spacious
Cons: Let people know at time of booking about renovations at that some services may not be available, offer a discount for the incoveniences.
Location: Plenty to do in the Upper Peninsula of Michigan, ship museums, shopping, kayaking, boat tours, cycling, hiking, etc
What was neglected when we booked was the advisement that they were under complete renovation. First room assigned had no shower head and was not ready to be booked out, they transferred us to another room. A slight inconvenience. The pool was shut down and we receive conflicting information as to when it would re-open. We were told we could go down the street to another hotel and use there pool. No thanks. Two days into our stay it re-opened. A decent pool. Biggest complaint the fitness room was under construction and would not be available. We were not pleased with this as my family utilizes this room in our stays. Had we known at time of booking it would be down we likely would have moved on. The breakfast was terrible, very little to choose from but didn't expect much to begin with for this type of hotel. Once they get through the renovations I think it will be nice place, staff was very pleasant. Wish we had known at time of booking about this project.
by Doug from espanola, ontario
2 night stayPosted Oct 24, 2015 on Hotels
The beds have only one light sheet and the bed spread that i hate using, quite chili.
by michael from michigan
Posted Oct 19, 2015 on Hotels
The breakfast was great and was ready at 6 a.m.; waffle maker, toaster oven, muffins, fruit, juices, cereal including oatmeal.
by Elizabeth from Chelmsford Ontario
Comfort Inn sault ste marie Michigan, USPosted Oct 9, 2015 on Hotels
did some shopping and casino.