Ratings based on 2,344 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from London UK

Well located, character hotel

Posted May 3, 2016
Pros: The location, overlooking the river and on the edge of the historic district, and the well designed conversion from cotton warehouse to hotel.
Cons: The provision for breakfast.
Location: On the riverside and also on the edge of the historic district. Easy to walk to everything.
Very nice, very sympathetically converted from an old cotton warehouse. Some small touches lacking though - 2 of us staying in a room with a king size bed, but there was only a bedside table on ONE side of the bed (presumably because there was a very narrow gap between the bed and the wall, but they could have had a small table on either side instead of a large one on one side and nothing on the other). We had to ask for the robes which hadn't been put in the room and there was no safe in the room. Breakfast in the on site restaurant, Hueys, is best avoided! There was no fruit on the menu(!) but they did provide some when asked. However, it was well past its prime. Go instead to Goose Feathers which is about a 5 minutes walk away.
Comment from Hotel Management
May 5, 2016 by mgreer, Hotel Management
Thank you for your review, we appreciate your opinion and will work to rectify the items you mentioned. We just received our new logo bathrobes and have been supplying the rooms with them this week. All of the restaurants in our buildings are our tenants, not owned or operated by the Inn. There are two other on site restaurants that serve breakfast, Tubby's and Cafe M, perhaps you'll try them on your next visit.
4 out of 5
by A verified traveler from Michigan

Posted May 2, 2016
Pros: The character of being in the is torus district.
Cons: Shower heads needs updating. Balcony needs to be described and needs to be honest on the type.
Location: I loved Savannah and the many squares/parks in the city. Mrs. Wilkes boarding house a great visit and worth wait... Be their at least 1 hour before.
I think the hotel needs just to be more clear about a room with a balcony that is an additional fee. The balcony was very small, no chairs, and questionable if safe. Therefore, no one went onto this area. I think the advertisement was misleading and overrated by charging extra. Staff were excellent, pleasant, and very helpful. Bathroom shower heads need updating. Very noisy when one was taking a shower in our ro Coffee was served in the lobby, but we just happened to find this out. Needs to be in description.
3 out of 5
by A verified traveler from Ontario

Historic hotel and central to activities

Posted May 1, 2016
Pros: I liked the ease to walk about and see the local shops and restaurants.
Cons: Parking is inconvenient (not on property); Balcony is scary as the supports are dated. Including breakfast would have been nice.
Location: It is central and within walking distance to many local attractions.
The hotel is dated but very pleasant. We had a room overlooking the river, but did not feel comfortable stepping out onto the small veranda. It is central for a tourist to enjoy their stay.
Comment from Hotel Management
May 2, 2016 by WTL, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
2 out of 5
by A verified traveler

Much to be desired

Posted Apr 30, 2016
Location: Right on the river.
Cleanliness and customer service left much to be desired! Hotel needs serious upgrading. Would be nice to be able to open the fridge without the bed in the way........could only open it about 6inches! No safe in room as advertised. Overall, would never stay there again.
2 out of 5
by A verified traveler

Hotel close to City Market and Riverwalk.

Posted Apr 29, 2016
Pros: Location!
Cons: Cleanliness and repairs.
Location: Riverwalk was lovely and City Market was fun.
We did not have a good experience. Room was not clean ( bathroom floor was slippery feeling and rug needed to be vacuumed) , TV did not work and maintenance never responded. Comforter was soiled, I left soiled area up three times for them to change and they remade bed so we could not use that bed for the week. Complaints were made 3 times to front desk and they were never addressed.
3 out of 5
by A verified traveler from Sarasota, FL

Great location

Posted Apr 25, 2016
Great location in the river front. Good dining nearby. Staff should explain parking card better for access to the garage. Never needed my car again for access to the hostoric district or downtown while there. No one explained where to go for Happy Hour!
Comment from Hotel Management
Apr 25, 2016 by WTL, Hotel Management
We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
by A verified traveler

excellent location

Posted Apr 24, 2016
Pros: History
Location: Walk on River Street. Dinner at The Pirate's House.
Great old, historic hotel. Close to the squares in Savannah or a stroll on River Street. Even a room facing the river, was quiet. Comfy bed.
Comment from Hotel Management
Apr 25, 2016 by WTL, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by A verified traveler

historical hotel on the water

Posted Apr 24, 2016
I enjoyed this historical hotel and what it offered on the water. I had to self park a block away which was a hassle. When I was leaving the following morning, I couldn't get out of the parking garage (3am). There was confusion regarding an electronic parking pass- This hotel would do well to offer valet parking to its guests
Comment from Hotel Management
Apr 27, 2016 by WTL, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler

Posted Apr 21, 2016
Great Happy Hour. Good view of River. Welcoming staff.
Comment from Hotel Management
Apr 25, 2016 by WTL, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler from New Jersey

Perfect location

Posted Apr 18, 2016
Pros: Location and historical integrity of the building. Lovely!
Cons: Bathroom seemed lacking. Our shower head leaked. Not enough light.
Location: Everything in walking distance. The hop on hop off trolley stops right in front of hotel
Lovely hotel full of charm and great location we had a river view room which I highly recommend. Because of the layout could be a little confusing to find it though!
Comment from Hotel Management
Apr 25, 2016 by WTL, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!