光谱及 OMNI 剧院

We reserved a non smoking queen suite for 6 people which wouldhave 2 queen beds and a pull out couch. We were given a king with a pull out couch. The front staff lady admitted they made a mistake but refused to fix it. Told us to get over it. Then told us to wait until she cleared her lobby after us waiting 1 hr for check in so she could call her manager to get us an additional room. We waited just to be told she wasn't calling the manager and we would have to deal with it or go somewhere else. This was the worst customer service ever. This happened 6/26/26 at around 330 pm

Staff was super friendly and accommodating.

Clean hotel room. It’s well maintained outside, just worn out. Walls are thin, but it didn’t bother us much. Overall, nice hotel to stay at if you are needing to be in Lubbock for a few days.