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Mandarin Oriental, Singapore (SG Clean)

Photo gallery for Mandarin Oriental, Singapore (SG Clean)

Primary image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Premium bedding, minibar, in-room safe, individually decorated

Overview of Mandarin Oriental, Singapore (SG Clean)

Mandarin Oriental, Singapore (SG Clean)

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
5 Raffles Avenue Marina Square, Singapore, 039797

Explore the area

  • Popular LocationGardens by the Bay13 min walk
  • Popular LocationMarina Bay Sands Casino15 min walk
  • Popular LocationOrchard Road19 min walk
  • AirportSingapore (SIN-Changi)18 min drive

Choose dates to view prices

About this area

Singapore

Located in Marina Bay neighborhood, Mandarin Oriental, Singapore (SG Clean) is connected to a shopping center. Boat Quay and Robertson Quay are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Universal Studios Singapore and Singapore Flyer. ArtScience Museum and Singapore Botanic Gardens are also worth visiting. Guests love the hotel's location for the sightseeing.

What's nearby

  • Helix Bridge - 7 min walk
  • Merlion Park - 8 min walk
  • Gardens by the Bay - 13 min walk
  • Marina Bay Sands Casino - 15 min walk
  • Orchard Road - 19 min walk

Getting around

  • Esplanade Station - 9 min walk
  • JB Sentral - 52 min drive
  • Singapore Changi Airport (SIN) - 18 min drive

Restaurants

  • Redpan - 4 min walk
  • Gajalee - 4 min walk
  • Labyrinth - 4 min walk
  • No Signboard Seafood Restaurant - 4 min walk
  • Sushi Express - 4 min walk

About this property

Mandarin Oriental, Singapore (SG Clean)

5-star luxury hotel in the heart of Marina Bay
Mandarin Oriental, Singapore (SG Clean) is located close to Marina Bay Sands Casino and Orchard Road, and provides a poolside bar, a shopping mall on site, and a coffee shop/cafe. Indulge in a body scrub, a facial, and a body treatment at The Spa, the onsite spa. Be sure to enjoy a meal at any of the 5 onsite restaurants, which feature international cuisine and garden views. Stay connected with in-room WiFi (surcharge), with speed of 50+ Mbps, and guests can find other amenities such as dry cleaning/laundry services and 2 bars.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), a porter/bellhop, and concierge services
  • Express check-out, massage treatment rooms, and laundry services
  • Guest reviews give good marks for the helpful staff and proximity to shopping
Room features
All 527 individually furnished rooms boast comforts such as fireplaces and premium bedding, as well as perks like pillow menus and air conditioning. Guest reviews highly rate the comfortable rooms at the property.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with designer toiletries and separate tubs/showers
  • 60-inch LCD TVs with premium channels
  • Wardrobes/closets, daily housekeeping, and offices

Awards and affiliations

Mandarin Oriental, Singapore (SG Clean) is listed in the 2021 Travel + Leisure 500.

Languages

Chinese (Mandarin), English, German, Japanese, Korean, Malay, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (SGD 8 per night), Free wired Internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (SGD 8 per 24-hour period), Wired Internet (surcharge)

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:30 AM–10:30 AM on weekends: SGD 54.14 per person
  • 5 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • MELT - The World Cafe
  • Dolce Vita
  • Cherry Garden
  • Morton's
  • Teppan-Ya

Things to do

  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Shopping mall

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Conference space (6448 square feet)
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Pool umbrellas

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - prenatal
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower

Entertainment

  • 60-inch LCD TV
  • Cable/satellite channels
  • MP3 dock
  • Premium channels

Food and drink

  • Dining table
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Fireplace
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Office
  • Phone
  • Recycling
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property enforces a smart-casual dress code for all Oriental Club bookings using the Club Lounge. Children under 12 are not permitted in the Club Lounge.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: SGD 54.14 per person (approximately)
  • Fee for in-room wireless Internet: SGD 8 per night (rates may vary)
  • Fee for wireless Internet in public areas: SGD 8 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: SGD 8 per 24-hour period (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Mandarin Oriental Hotel
Mandarin Oriental Hotel Singapore
Mandarin Oriental Singapore
Singapore Mandarin Oriental
Mandarin Oriental, Singapore Hotel Singapore
Mandarin Singapore
Oriental Hotel Singapore
Oriental Singapore
Mandarin Oriental Singapore Hotel
Mandarin Oriental
Mandarin Oriental Singapore
Mandarin Oriental Singapore (SG Clean)
Mandarin Oriental, Singapore (SG Clean) Hotel
Mandarin Oriental, Singapore (SG Clean) Singapore
Mandarin Oriental, Singapore (SG Clean) Hotel Singapore

Frequently asked questions

Does Mandarin Oriental, Singapore (SG Clean) have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Mandarin Oriental, Singapore (SG Clean)?

As of Aug 19, 2022, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Singapore (SG Clean) on Aug 20, 2022 start from $398.66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mandarin Oriental, Singapore (SG Clean) pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mandarin Oriental, Singapore (SG Clean)?

Self parking is free at this property.

What time is check-in at Mandarin Oriental, Singapore (SG Clean)?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Mandarin Oriental, Singapore (SG Clean)?

Check-out is at noon.

Where is Mandarin Oriental, Singapore (SG Clean) located?

Located in Marina Bay, this luxury hotel is within a 15-minute walk of Esplanade Theatres and Marina Bay Sands Casino. Gardens by the Bay and Marina Bay Sands Skypark are also within 2 mi (3 km). Esplanade Station is 9 minutes by foot and Promena Station is 9 minutes.

Can I cancel my reservation for free at Mandarin Oriental, Singapore (SG Clean) and receive a full refund?

Yes, Mandarin Oriental, Singapore (SG Clean) offers free cancellation on select room rates, because flexibility matters! Please refer to Mandarin Oriental, Singapore (SG Clean) cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 692 out of 1002 reviews
5 - Excellent 69%
Rating 4 - Good. 219 out of 1002 reviews
4 - Good 22%
Rating 3 - Okay. 58 out of 1002 reviews
3 - Okay 6%
Rating 2 - Poor. 22 out of 1002 reviews
2 - Poor 2%
Rating 1 - Terrible. 11 out of 1002 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

4.2/5

Eco-friendliness

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great particularly for seeing the National Day Parade
Stayed 4 nights in Aug 2022

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very bad experience throughout my stay at Mandarin Oriental Singapore. Definitely does not fit its status as a five star hotel. Check in process was very long with staff that did not even know what my package included. Upon entering the room, blanket was stained and took one hour for the staff to get it sorted out. Totally ate into the resting period of my stay. Manager attempted at service recovery but was also very poor. Ordered room service and told the butler to return in an hours time to clear the food which he agreed to. Nobody came and we had to call the reception to get somebody to come up to clear the food. Again, reception said ok but no one appeared to clear the food. Food was left to stink the room for the entire night. Waited up until 1am but nobody came and we gave up. Food was still in the room in the morning. Took photo to keep as proof as well. Overall a very bad experience. It was a very expensive stay at $1400 sgd a night as well. Totally not worth it! Sent in a feedback on the official website earlier and received no reply until now after 24hrs as well.
Stayed 1 night in Aug 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great selection of restaurants. Breakfast buffet was very crowded and required a 20 min wait in queue.
Stayed 3 nights in Jul 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff, altho generally front desk men could smile more. Valet, gym, pool, cleaning, restaurants are all 5stars wonderful. Thanks Mandarin Singapore:)
Stayed 9 nights in Jul 2022

1/5 Terrible

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived we found out the hotel was the base for the UFC Championship and it was full of UFC meatheads. The hotel rooms were tired. The foyer was sparsely furnished. A water leak developed in the room and we had to move at midnight and there was no real apology. It felt as if every request we made was too hard. Just generally poor service.
Stayed 8 nights in Jun 2022