“From the outside the property had old style appeal and parking which was a positive however when taken to our room this was at the back of the property and you had to pass washing hanging online, a laundry shed and general toot and tat. The entrance to the stairway to the room went past the back of the kitchen where the door was permanently open so you heard all the usual professional kitchen noises.. The stairway to the room smelt of cooking fat and there were dead flowers on the window with……
“Our whole experience was so good from firstly entering the hotel with a most warm welcome from a young lady staff member. Our room was spotlessly clean, all the staff were warm and friendly, dining was excellent, all our meals were fresh and well presented.
All the staff worked hard and always offered their services if we required anything.
Thank you very much to all the staff for a great stay with you.”
“Liked how the staff upgraded us and were responsive to our feedback. Liked the bed and linen, and how, mostly, the apartment was clean. Liked how Oulton Broad North railway station was walkable, and how room 11 has a parking space - if hard to find and quite tight. The place was good value.
Not so good: There was a stained grey rug in the living area that needs replacing. We didn’t have a tea towel or oven gloves until we asked. There was no bath mat - and not enough hooks to hang towels on.”