“The room that we booked wasn't available due to a housekeeping failure. We were assigned a comparable room, which was initially O.K. but the room felt damp and the artificially "freshened" room was off putting. We were assigned a third room and it was "slightly" better. We found that "stick-on" air fresheners were stuck to the aircon unit. With a rather constant airflow over them the scent was rather overwhelming. Upon entering the hotel there was some old guy sitting in the parking lot in a……
“It is huge with a lot of rooms. It was pretty full the night we were there. At breakfast the food was decimated and we got there 15 minutes of opening for breakfast. The poor girl was running around trying to fill things, get more coffee etc. Most of the folks staying were laborers, they had to eat fast & get to work, they devoured everything faster than the employee could replenish it. it was not a great environment that morning.”
“The receptionist was not very engaging or helpful. The room was really nice and we actually found pillows that weren’t flat. The sheets did not cover the king bed but that has become common.
The breakfast was OK but no real oatmeal with some items to add to it. The rest was what has become typical breakfast fare.”
“Windom, MN hotel 7 nights, 2 adults.
After the first night, there was a noticeable decline in housekeeping.
Amenities like shampoo, conditioner, water cups were not replenished during room service.
The breakfast attendant was busy socializing with team members in the breakfast area and had to be reminded to refill the breakfast amenities.
It was unusual to see the hotel staff occupying tables in the guest dining area. These seating areas should be kept clear for paying customers.
Front desk……