Find hotels in St. Brides Wentlooge, Cardiff

"Hotel was great, clean, professional staff. The only issue I had was on check out when I discovered a £6.70 (12.5%) service charge for 2 meals and 2 drinks in the restaurant as I had charged it to my room. "

"Hotel location is excellent for city centre, parking conveniently 3 mins walk (£22 for 24hrs). Hotel staff friendly & welcoming, room was massive, clean & has everything you need, stayed on 11th floor overlooking the city. Only 2 minor gripes, there are no usb or plug sockets near the bed and the hotel bar had just recently reopened but was poorly stocked. Will definitely be staying again "

"Great location, free convenient parking, excellent breakfast, but our beds weren't good. My husband is heavier than me so I was sleeping on a slope."

"Always wanted to stay in this hotel , spent one night here while going to the New theater . Easy access , clean and comfortable. Lovely features . Would definitely recommend staying here . City centre location."

"Complained about the air con ticking constantly in our room (720) for the guy behind the reception to laugh at me. He stood there like he wasn’t going to do anything. I asked if we could switch rooms, upgrade rooms .. nothing. He told me we would have someone come to the room and look .. again, nothing. Was given one free drink voucher, again laughing as he handed it to me. Night one bar man was lovely. Night two bar staff completely different story. Rude and unprofessional. When using cocktail voucher, very rudely and abruptly told we had to have the same cocktail. Which is fine. These two bar staff then were discussing other staff members whilst serving us .. instead of making polite small talk with their customers. Then went to use our free drinks token. For the girl behind the bar to sigh and roll her eyes when my mum got to the bar. Again, talking amongst her colleague she said “I could get my jobs done when I stop serving” this made us feel as if we were a nuisance and shouldn’t be using the area. So listened to an air con tick for two nights. And questionable staff."

"Family room didn't match the pictures on the website. The bunk bed was incredibly unstable that we couldn't allow our child or anyone else to sleep up there. I can only presume the hotel are upgrading this room at a later time?. Unfortunately wasn't a pleasant stay due to someone having a domestic argument in the corridor and the condition of the walls meant we heard everything in the corridor and the room next door. Room clearly on the hotels to-do list."

"Rooms were clean and a good size, bathroom nice with a good shower "

"Lovely "

"Front desk staff were horrible at check in, The asked them where the ice machine was, they told me on the first floor, went there could not find it, they insisted it was there. Asked a different staff member the next morning and was told the ice machine was broken and removed a few days before"