This resort is in the midst of a renovation and still has some kinks to work out. Plus, we kept having to dodge workers. There are not enough elevators, they are very slow and hot, the one in our building was quite dirty and run down, and the housekeeping and renovation staff also have to use them and can override you calling them.
The housekeeping setup is very inefficient. Sometimes 3 people would come in and out of our room while we were trying to get dressed. Towels would come later. We ran out of toilet paper and there was never shampoo in the shower. One day the garbage wasn't empty. There was never a day that every housekeeping task was completed.
The amenities my grandchildren used, such as the slide and wave runner were fun and it was nice that they were included. The beach is fantastic. But there was no shower at our building so that we could wash the sand off our feet before we went into our room.
None of the pools have a shallow end that is shallow enough for any children under the age of 12 or 13.
The wifi went down my second to last day and never came back up. When I called the front desk they said it was down in the entire building and they didn't know why and then hung up.
The kitchen was not adequate for my needs. There was no oven and not enough pots, pans, or especially, utensils. Having the stove top 2 inches from the sink was also a little iffy.
