Find all hotels by Best Western in Summit, NJ from $106

"It’s a nice looking hotel. However, extremely long line and wait time for check-in. There was only one line and it went from one end of the hotel all the way to the front entrance. Terrible customer service and staff didn’t accommodate for stay. I wasn’t expecting to arrive and have to wait 2+ hours for a room I made advanced reservations for. I can be patient, but I don’t have that much patience to be camping out in the lobby. Now, I understood the busyness due to the holiday season, but they need to incorporate a better logistics system in order to improve the guest experiences. Just hire me as the operations manager because I actually care about efficiency 3/10 for the stay, 10/10 for my potential to fix it lol"

"I stayed for three nights, and thoroughly enjoyed my stay. Yes, the rooms are small, but it is New York. The hotel staff where all very friendly, the property is clean and well maintained, and the location is great. The hotel is close to all the Theaters, transportation and many sites. I would definitely stay again."

"The rooms are extremely small and uncomfortably narrow. I genuinely regret booking this for my friend and his wife. At this price point, the value is unacceptable. I would not recommend this property to anyone."

"The floor lamp was broken and the lock for the window was loose. Clean and friendly staff. "

"Nice and clean hotel , location very good "

"Great staff and fantastic location."

"Rooms are very small"

"Overall it is excellent but no breakfast"

"The room was clean and breakfast wasn’t bad."