Ratings based on 1,083 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for our purpose

Posted Feb 18, 2017
Pros: Clean and comfortable
Location: convenient for our purposes and activities were not of importance to us at that time
I found that the requirement to pay $100 at check-in was not mentioned when booking nor that parking was an extra. I did expect to pay for dinner and breakfast of course. The so called "cheap rate" was somewhat deceptive booking through Expedia.
Comment from Hotel Management
Mar 5, 2017 by Urban, Hotel Management
Good morning, The $100 at check-in is simply a bond for incidentals such as mini bar which is refunded to you on checkout. Sorry you did not notice it in your terms and conditions and I hope it did not take away from you enjoying the rest of your stay. We hope to see you again soon.
3 out of 5
by A verified traveler from f

A dangerous step

Posted Jan 31, 2017
I broke my hip missing the very small step out of the hotel room into the corridor- a very dangerous step that was condemned by the paramedics
Comment from Hotel Management
Feb 14, 2017 by KUMELL, Hotel Management
Dear Margaret, We are extremely sorry to hear about your injury. Hope you will get well soon. We do have a clear signage displayed on back of each room indicating “Please Watch Your Step on Exit” for guests to take precautions when leaving room, as well as a non-slip tread strip on step outside the room. Please let us know if we can be of any assistance. Best regards.
4 out of 5
Recommended
for Couples
by A verified traveler from Berowra heights, NSW

Double glazing on windows eased highway noise

Posted Dec 20, 2016
Pros: Location
Cons: Veranda area
Location: Close to hospital
Good stay near hospital for appointments. Veranda was basic but allowed access to fresh air. Great service and room was clean and comfortable.
Comment from Hotel Management
Jan 31, 2017 by Urban, Hotel Management
Hi Sue, thank you for the nice feedback. Fresh air and a friendly face is always lovely, especially after a long day.
2 out of 5
by A verified traveler

Mismanaged expectations

Posted Dec 11, 2016 on Wotif
I thought the value for money was not there. It is an old hotel that has been refurnished. The bathrooms were tiny and the aircon loud. When I went to have breakfast they charged me for both a continental and a hot breakfast which ended up being $31.50! It was so overpriced it wasn't funny. Very disappointed and wont be going back.
Comment from Hotel Management
Jan 31, 2017 by Urban, Hotel Management
Hi there - we have just released our new Summer brekkie menu with options starting from $7. If ala carte is not your thing, we do have an unlimited Continental Buffet for $15. Please let us know next time you choose to stay so we can ensure a quiet room for you.
3 out of 5
by A verified traveler from sydney, australia

Wouldn't stay again

Posted Dec 8, 2016
We had to be changed rooms due to the dirty smell in the first room. Room was ok, beds were comfy.
Comment from Hotel Management
Jan 31, 2017 by Urban, Hotel Management
Hi Donna, we are so sorry for the inconvenience of changing rooms and hope that the rest of your stay was more enjoyable than your first impression. Let us know when you choose to travel again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Dec 8, 2016 on Lastminute
Hotel Urban St Leonards met all our needs for accommodation on the weekend. We can also highly recommend the cafe for breakfast!
Comment from Hotel Management
Jan 31, 2017 by Urban , Hotel Management
Hey there - so glad you enjoyed your stay. We have just changed our breakfast menu so you will have to come back to check it out! :)
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Worth Staying

Posted Dec 8, 2016 on Wotif
Pros: Rooms are nice and close to bus stop
Location: Hotel is fine but its bit far from city. Bus stop is right outside of this hotel which has buses to city in 30mins, so its not that bad.
Hotel is nice, rooms are nice as well. Room we stayed in, we can hear our neighbours and they surely can hear us as well. Staff members are helpful as well. A good hotel all in all.. 4/5
Comment from Hotel Management
Jan 31, 2017 by Urban, Hotel Management
Hi Sam, glad you enjoyed your stay and found our public transport easy to use. We look forward to seeing you next time you decide to travel.
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Excellent location for hospital visitors

Posted Dec 5, 2016 on Wotif
Very peaceful haven to come back to after a stressful day at the hospital. Food was excellent
Comment from Hotel Management
Jan 31, 2017 by Urban , Hotel Management
Hi Kim, we are glad we were able to provide a little haven after a stressful day. Thank you for your lovely words.
5 out of 5
Recommended
for Everyone
by A verified traveler from ACT

Made us feel very welcome

Posted Nov 29, 2016 on Wotif
Good value for money, good food and comfortable facilities. In addition the staff are outstanding. Nothing was too much trouble
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Good

Posted Nov 20, 2016 on Wotif
Pros: easy to book
Cons: system between the wotif
Location: enjoy life
Nice thanks, but too pricey, should reduce price.we like it so much, it is comfortable and cosy.