Ratings based on 4,666 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

雰囲気良し、ロケーション良し、スタッフ良し

Posted Jan 31, 2016
Pros: 外観、立地、清潔、スタッフ
Location: オペラハウスまで徒歩10分程度。ウィンヤード駅まで徒歩3~4分。
クラシックな外観が印象的な一方、部屋は本当にきれい。 立地も文句なし、スタッフも愛想が良く居心地の良いホテルでした。
Comment from Hotel Management
Feb 2, 2016 by Peter Tudehope, Hotel Management
Dear Ken, Thank you for taking time to provide a hotel review. We appreciate the positive comments that you have shared and look forward to welcoming you back in the future. Yours Sincerely, Peter Tudehope General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Lovely Hotel right in the city

Posted Jan 31, 2016
Pros: All the hotel staff were lovely, very accommodating, very willing to make our stay a memorable one.
Cons: Valet parking. As there is no driveway, maybe need an easy to see sign to know where to park or explain more on the website.
Location: Easy walking distance to circular quay, darling harbour, the rocks.
I stayed at this hotel because it was once my workplace The Wales House. Even though the interior has changed somewhat, it was like stepping back in time and it was great to see how it was transformed from when it was once a very busy bank to a beautiful hotel.
Comment from Hotel Management
Feb 1, 2016 by Peter Tudehope, Hotel Management
Dear Roz, Thank you for taking time to provide a hotel review. I sincerely apologise for any inconvenience that this matter may have caused you and thank you for bringing it to my attention. I hope we have the opportunity to welcome you back to the hotel in the future. Yours Sincerely, Peter Tudehope General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Weekend away

Posted Jan 28, 2016
Great hotel and location was exceptional. Would definitely stay again and recommend to others.
Comment from Hotel Management
Feb 1, 2016 by Peter Tudehope, Hotel Management
Dear Guest, Thank you for taking time to provide a hotel review. We appreciate the positive comments that you have shared and look forward to welcoming you back in the future. Yours Sincerely, Peter Tudehope General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from 北海道

街中にある素敵なホテル

Posted Jan 25, 2016
ホテルの方がすごくフレンドリーで快適に過ごしました。アメニティも充実。コンシェルジェの方の親切さが忘れられません。また、泊まりたいです。
Comment from Hotel Management
Feb 1, 2016 by Peter Tudehope, Hotel Management
Dear Tera, Thank you for taking time to provide a hotel review. We appreciate the positive comments that you have shared and look forward to welcoming you back in the future. Yours Sincerely, Peter Tudehope General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canberra

Definitely recommend

Posted Jan 22, 2016
Pros: Warmth and professional of staff, beautiful room
Location: Rockpool Bar and Grill which was delicious
Beautiful room, welcoming staff, great service. Rooms newly redecorated and was probably the loveliest I have stayed in. Bath was very large. Staff were charming, friendly and professional. Bar service was great with excellent range of drinks to choose from. Breakfast was delicious.
Comment from Hotel Management
Feb 1, 2016 by Peter Tudehope, Hotel Management
Dear Rachel, Thank you for taking time to provide a hotel review. We appreciate the positive comments that you have shared and look forward to welcoming you back in the future. Yours Sincerely, Peter Tudehope General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great room on refurbished 6 floor.

Posted Jan 19, 2016
Very clean and quiet. Instant coffee not so good but everything else outstanding!
Comment from Hotel Management
Feb 1, 2016 by Peter Tudehope, Hotel Management
Dear Guest, Thank you for taking time to provide a hotel review. We appreciate the positive comments that you have shared and look forward to welcoming you back in the future. Yours Sincerely, Peter Tudehope General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Great position, close to the Quay.

Posted Jan 14, 2016
The staff were fantastic, and made the experience at the hotel even more enjoyable.
Comment from Hotel Management
Jan 18, 2016 by Peter Tudehope, Hotel Management
Dear Andy, Thank you for taking time to provide a hotel review. We appreciate the positive comments that you have shared and look forward to welcoming you back in the future. Yours Sincerely, Peter Tudehope General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from 荒川区

観光、出張に便利なホテル

Posted Jan 7, 2016
Pros: 部屋が広いところ、清潔 無料WiFi、 バスタブとシャワーユニットが分かれている、 ホテル外観
Cons: 設備、備品のチェックの徹底 例)テレビが見られないことがないように
Location: 観光地、レストラン、コンビニ、スーパー、病院が近く便利です。
スタッフの対応も良く、部屋も広く快適で、良いホテルでした。 ロケーションも良く、オペラハウス、ハーバーブリッジまで徒歩10分圏内です。 ビジネスディストリクトにあるので、出張者にも便利と思います。 レストラン、コンビニも近くにあり、便利です。 WiFiも無料で、ネットサーフィンも問題なかったです。 一つだけマイナスポイントは、テレビのスイッチが入らなかったこと。 滞在中、2度スタッフに修理依頼しましたが、改善しませんでした。 外出中に依頼したのですが、直ったかどうかの報告はありませんでした。 結局、テレビは一度も見られませんでした。 まあ、観光に来てるので問題はなかったですが、 天気予報くらいチェックしたかったので残念でした。
Comment from Hotel Management
Jan 11, 2016 by Peter Tudehope, Hotel Management
Dear Guest, Thank you for taking time to provide a hotel review. I sincerely apologise for any inconvenience that this matter may have caused you and thank you for bringing it to my attention. I hope we have the opportunity to welcome you back to the hotel in the future. Yours Sincerely, Peter Tudehope General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from shanghai

Complimenti allo staff

Posted Dec 28, 2015
Cons: Gym
Ho soggiornato due notti e consiglio l'albergo per coloro vogliamo visitare Sydney. Si trova in posizione centrale tra il CBD e The Rocks. Il personale e' gentilissimo. Ottimo rapporto prezzo- qualità unico neo la gym che è piccola.
Comment from Hotel Management
Dec 31, 2015 by Peter Tudehope, Hotel Management
Dear Andra, Thank you for taking time to provide a hotel review. I sincerely apologise for any inconvenience that this matter may have caused you and thank you for bringing it to my attention. I hope we have the opportunity to welcome you back to the hotel in the future. Yours Sincerely, Peter Tudehope General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in cbd

Posted Nov 15, 2015
Wonderful staff. Great hotel. Near the bars so could be loud
Comment from Hotel Management
Nov 17, 2015 by Peter Tudehope, Hotel Management
Dear Chris, Thank you for taking time to provide a hotel review and the positive comments that you have shared. We look forward to welcoming you back to the hotel in the future. Yours Sincerely, Peter Tudehope General Manager