Ratings based on 4,760 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Apr 27, 2016
Great location, stylish rooms, very helpful and engaging staff, the right amenities to make my staff enjoyable. Even with the updating of the health club and other areas I did not feel like I was inconvenienced in any manner.
Comment from Hotel Management
Apr 29, 2016 by Peter Tudehope, Hotel Management
Dear Guest, Thank you for taking time to provide a hotel review. We appreciate the positive comments that you have shared and look forward to welcoming you back to the hotel in the future. Yours Sincerely, Peter Tudehope General Manager
5 out of 5
by A verified traveler from sydney

Beautiful hotel

Posted Apr 20, 2016
Beautiful hotel in a nice quiet location. Old building from the outside, but newly rennovated inside. Great bar!
Comment from Hotel Management
Apr 28, 2016 by Peter Tudehope, Hotel Management
Dear Lisa, Thank you for taking time to provide a hotel review. We appreciate the positive comments that you have shared and look forward to welcoming you back to the hotel in the future. Yours Sincerely, Peter Tudehope General Manager
5 out of 5
by A verified traveler from Spring, Texas

Great hotel & location

Posted Apr 18, 2016
Pros: Modern and clean
Cons: More US power adapters in the room
Location: Major shopping, Botanical garden, Sydney Harbor, Darling Harbor
Hotel location was very centralized and close to pretty much everything!
Comment from Hotel Management
Apr 22, 2016 by Peter Tudehope, Hotel Management
Dear Steve, Thank you for taking time to provide a hotel review. I sincerely apologise for any inconvenience that this matter may have caused you and thank you for bringing it to my attention. I hope we have the opportunity to welcome you back to the hotel in the future. Yours Sincerely, Peter Tudehope General Manager
4 out of 5
by A verified traveler from NW Indiana (close to Chicago)

Fancy hotel in downtown Sydney, AU

Posted Mar 25, 2016
Pros: Great location! Excellent friendly helpful staff. Pool, hot tub, sauna. Felt safe and secure. Wired and wireless internet was free and quite fast!
Cons: Picky things. Closet door hinges loose/doors hanging up. Safe too low to floor; access door about to fall off. TV remote flaky. No ice machine.
Location: Downtown Sydney. Fairly close walk to Circular Quay, Sydney Harbor Bridge Climb, Darling Harbor. 1 block from major train station.
It was a good location and fairly comfortable. I felt extremely welcome there and amenities of an upscale hotel were available. It seemed a bit pricey, but Sydney is pricey. The guest room was stylish, had plenty of space, bathroom was great, daily service was good. For a hotel of this caliber, things like the loose/dragging door/hinges was unexpected; however I did not complain so it might have been fixed if I had. I also missed some of the basic amenities of lesser hotels in the US where I am a more frequent visitor. No in-room refrigerator/microwave No available ice machine (request from room service instead). No included breakfast (the paid breakfast was I think 54 AUD, about $43 USD each which I didn't even try. Regardless, it was a nice place to stay, close to things, and the staff was extremely accommodating without question.
Comment from Hotel Management
Mar 30, 2016 by Peter Tudehope, Hotel Management
Dear Brian, Thank you for taking time to provide a hotel review. I sincerely apologise for any inconvenience that these matters may have caused. I hope we have the opportunity to welcome you back to the hotel in the future. Yours Sincerely, Peter Tudehope General Manager
5 out of 5
by A verified traveler

Amazing

Posted Mar 23, 2016
Very attentive staff great rooms. Bathroom is large and modern marble floors and good water pressure
Comment from Hotel Management
Mar 30, 2016 by Peter Tudehope, Hotel Management
Dear TG, Thank you for taking time to provide a hotel review. We appreciate the positive comments that you have shared and look forward to welcoming you back to the hotel in the future. Yours Sincerely, Peter Tudehope General Manager
5 out of 5
by A verified traveler from Alberta Canada

Very good location

Posted Mar 20, 2016
Pros: People and great location
Cons: Better information to customer about what is included. We still don't know if our breakfast would have been included for both of us or not.
Location: All public transport very convenient and of particular interest, the quay and the ferries
Really enjoyed that you could walk to circular quay and to the station etc. Staff were friendly and helpful
Comment from Hotel Management
Mar 24, 2016 by Peter Tudehope, Hotel Management
Dear Peter, Thank you for taking time to provide a hotel review. I sincerely apologise for any inconvenience that this matter may have caused you and thank you for bringing it to my attention. I hope we have the opportunity to welcome you back to the hotel in the future. Yours Sincerely, Peter Tudehope General Manager
4 out of 5
by A verified traveler

Walking distance to Circular Quay

Posted Mar 12, 2016
Quick train ride from domestic airport. Quiet clean with beautiful large bathroom. Checkin staff not very attentive . Rest of the stay was pleasant a experience
Comment from Hotel Management
Mar 14, 2016 by Peter Tudehope, Hotel Management
Dear Guest, Thank you for taking time to provide a hotel review. I sincerely apologise for any inconvenience that this matter may have caused you and thank you for bringing it to my attention. I hope we have the opportunity to welcome you back to the hotel in the future. Yours Sincerely, Peter Tudehope General Manager
5 out of 5
by A verified traveler

Very nice location , staff was exceptional!!

Posted Mar 7, 2016
The pool is indoor but hot tub & steamroom were great! Train station is right across street so easy to get to. Short walk to oprea house.
Comment from Hotel Management
Mar 7, 2016 by Peter Tudehope, Hotel Management
Dear Guest, Thank you for taking time to provide a hotel review. We appreciate the positive comments that you have shared and look forward to welcoming you back to the hotel in the future. Yours Sincerely, Peter Tudehope General Manager
4 out of 5
by A verified traveler from Eschborn

Sauberes Hotel mit sehr guter Lage

Posted Mar 5, 2016
Gute Lage zum Circular Quay (8 min zu Fuß) und Botanischen Garten (10 min), unser Zimmer auf der Business Etage war neu renoviert, sehr groß und komfortabel. Frühstück im Business Class Club war frisch und lecker, wir haben uns wohl gefühlt , alle Mitarbeiter waren sehr freundlich. Jederzeit wieder.
Comment from Hotel Management
Mar 6, 2016 by Peter Tudehope, Hotel Management
Dear Arndt, Thank you for taking time to provide a hotel review. We appreciate the positive comments that you have shared regarding your recent stay. We look forward to welcoming you back to the hotel in the future. Yours Sincerely, Peter Tudehope General Manager
5 out of 5
by A verified traveler

Posted Mar 5, 2016
Right in the heart of the commercial district of the CBD, a short walk away from Circular Quay and Martin Place Stations. The staff are super friendly and accommodating. The rooms are a tad dated, but very clean and well presented. The bathrooms beautiful and spacious, with a timeless design quality.
Comment from Hotel Management
Mar 8, 2016 by Peter Tudehope, Hotel Management
Dear Guest, Thank you for taking time to provide a hotel review. I sincerely apologise for any inconvenience that this matter may have caused. I hope we have the opportunity to welcome you back to the hotel in the future. Yours Sincerely, Peter Tudehope General Manager