“The check-in process was extremely frustrating from start to finish. Before our arrival, I received an email and text message with a code to retrieve our room keys from a lockbox. Unfortunately, the information I was sent was not intended for us. We unknowingly entered a room that appeared to already be occupied, which was both embarrassing and concerning.
When I returned to the front desk to explain what had happened, the gentleman working there was rude and made me feel as though the mistake……
“The person I talked to on phone to help with my reservations was just the sweetest person ever. Did every thing she could to accommodate my evolving plans. Truly the best customer service ever!”
“We had an amazing stay. All around wonderful service. Wonderful staff that made our stay comfortable and enjoyable.
The food at the Hotel was amazing.”