The Count's Gate Tours

This property was likely very beautiful many years ago when it first opened and the highlight photos were taken but it has clearly been neglected for some time. Neither the rooms nor the property were as clean and sufficiently stocked with necessities as I would expect. The beds were not comfortable, WiFi was spotty, and linens seemed old and lacking freshness. The only upsides were the ac worked well and the few staff members we encountered tried to be helpful. If you do still decide to stay here and you want to order food for children, do not order the pizza. You will be disappointed. Other food options were okay. Thankfully, we only stayed one night. My family and I were very disappointed so I want to make sure future Expedia users know what they’re getting into. Expedia should require property hosts to post photos within the last year or two.

I visited last week with my mom and 2 kids and we had a great time i can't complain, although some of the staff hardly spoke English they tried there best to assist 👏 I would definitely recommend especially if you're travelling woth your family.

The grounds are gorgeous — pools were a highlight and the beach was kept clean, though the ocean itself wasn’t swimmable, so plan on the pools for your water time. Activities were genuinely fun and most staff were warm and helpful. Rooms need attention: ours was dated, and the mattress was rock-hard. Our biggest disappointment was dining. Restaurants weren’t open every night, but the app still let us book reservations for closed nights, so we’d show up with no plan and end up at the buffet by default. Drink options were also limited and quality was inconsistent — a letdown for a resort at this level. On top of that, staff kept pushing us to attend a timeshare-style presentation even after we politely declined multiple times. It felt intrusive and out of step with how relaxing everything else was designed to be. We ended up just not entering the lobby if we could avoid it. Overall, a beautiful resort held back by dated rooms, disorganized dining logistics, and weak drink options. Worth considering if you can look past those, the resort common area beauty almost made up for it.