The Count's Gate

Beautiful beach, but poor service The resort is nice, although it could use some maintenance and updating. My room was comfortable and well equipped. The AC stopped working on the second day, but it was fixed quickly and I had no further issues. The pools are nice, but the best part is definitely the beach: beautiful, very clean, no sargassum, and plenty of lounge chairs under the palm trees. The food was OK—not amazing, but not bad either. The biggest downside is the service. Only a few employees were friendly and attentive; most seemed to ignore guests. The buffet was by far the worst in terms of service. With better customer service, this could be a very good resort.

An der angegebenen Adresse existiert überhaupt kein Hotel. Mir wurde am Anreisetag mitgeteilt, dass das Hotel angeblich geschlossen sei und ich woanders untergebracht werde. Das andere Hotel ist in Ordnung jedoch weiß das Personal nicht gut Bescheid und es kostet viel Zeit und Nerven vor Ort zu klären, dass man eigentlich woanders reserviert und schon bezahlt hat. Wirkt insgesamt alles etwas verdächtig.