Grand Hotel and Apartments Townsville

Photo gallery for Grand Hotel and Apartments Townsville

Primary image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Grand Hotel and Apartments Townsville

Grand Hotel and Apartments Townsville

4.5 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Air conditioning
  • Gym
  • Breakfast available
  • Laundry
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
8-10 Palmer Street, South Townsville, QLD, 4810

Explore the area

  • Popular LocationMuseum of Tropical Queensland10 min walk
  • Popular LocationCastle Hill14 min walk
  • Popular LocationMagnetic Island Ferry Terminal16 min walk
  • AirportTownsville, QLD (TSV)13 min drive

Choose dates to view prices

About this area

Townsville

Located near the beach, Grand Hotel and Apartments Townsville is in South Townsville, a neighborhood in Townsville. Fairfield Central Shopping Centre and Willows Shopping Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Bush Garden Landcare Site and Cape Pallarenda Conservation Park. Maritime Museum of Townsville and Strand Waterpark are also worth visiting. Kayaking, scuba diving, and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving nearby.

What's nearby

  • Maritime Museum of Townsville - 4 min walk
  • Perc Tucker Regional Gallery - 5 min walk
  • Museum of Tropical Queensland - 10 min walk
  • Castle Hill - 14 min walk
  • Magnetic Island Ferry Terminal - 16 min walk

Getting around

  • Townsville Station - 7 min drive
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • Coffee Dominion - 4 min walk
  • A Touch of Salt - 4 min walk
  • Brewery - 4 min walk
  • Two Brothers Cafe - 4 min walk
  • Hoi Polloi Cafe - 4 min walk

About this property

Grand Hotel and Apartments Townsville

Luxury Townsville hotel in South Townsville, near Magnetic Island Ferry Terminal
This smoke-free hotel features an outdoor pool, a fitness center, and WiFi in public areas. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Weekly housekeeping is available.
Grand Hotel and Apartments Townsville offers 105 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with premium digital channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 22.50 per day), Wired Internet (surcharge)
  • Available in some public areas: WiFi (AUD 22.5 per day), Wired Internet (surcharge)

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily: AUD 18.00-26.00 per person
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • Concierge services
  • Dry cleaning service
  • Front desk (limited hours)
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable/satellite channels
  • iPod dock
  • Pay movies
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 10:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 18.00 and AUD 26.00 per person (approximately)
  • Fee for in-room wireless Internet: AUD 22.50 per day (rates may vary)
  • Fee for in-room wired Internet: AUD 22.50 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 22.5 per day (rates may vary)
  • Fee for wired Internet in public areas: AUD 22.5 per day (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 18 years old must be accompanied by their parents or guardians.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Hotel Townsville
Grand Townsville
Townsville Grand Hotel
Grand Hotel Apartments Townsville
Grand Apartments Townsville
Grand Hotel and Apartments Townsville Hotel
Grand Hotel and Apartments Townsville South Townsville
Grand Hotel and Apartments Townsville Hotel South Townsville

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 573 out of 970 reviews
5 - Excellent 59%
Rating 4 - Good. 295 out of 970 reviews
4 - Good 30%
Rating 3 - Okay. 66 out of 970 reviews
3 - Okay 7%
Rating 2 - Poor. 24 out of 970 reviews
2 - Poor 2%
Rating 1 - Terrible. 12 out of 970 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Clean,new,modern.
Stayed 2 nights in May 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Neat and tidy room
Stayed 1 night in Apr 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay . I received a free random upgrade so I love the place
Stayed 1 night in Mar 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was fantastic... extremely helpful.... Can't recommend this hotel highly enough
Stayed 1 night in Mar 2022

2/5 Poor

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location but poor quality of mattress. Around midnight, false fire alarm disturbing sleep with no apology from management. Looks like that is routine.
Stayed 2 nights in Feb 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

3/5 Okay

Business traveler
Liked: Cleanliness, room comfort
I like this place if I get a nice room
I was again put in a disabled room which is not really a problem but they are generally not as nice in the shower bathroom area. Toilet didnt work properly as they modified the buttons to touch but that didnt work well. Put in disabled room I feel due to Hotel membership or lack of.
Stayed 1 night in Feb 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to areas I needed. Clean and tidy. Staff friendly.
Stayed 2 nights in Feb 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay at the Grand Hotel. It was in a great location and the staff were very friendly and always happy to help.
Stayed 4 nights in Feb 2022