Andreas Tulum Hotel

Property class: 3

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Near Tulum National Park and Tulum Mayan Ruins, Andreas Tulum Hotel provides a free daily manager's reception, a terrace, and a coffee shop/cafe. The on-site international cuisine restaurant, Andrea´s, offers breakfast, lunch, and dinner. In addition to a garden and a bar, guests can connect to free in-room WiFi.

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 2 Double Beds, Ground Floor

Room

Standard Room, 2 Double Beds, Ground Floor

  • 172 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Balcony

Room

Superior Room, Balcony

  • Garden view
  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Located in Tulum, Andreas Tulum Hotel is in a national park and near the beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Playa Paraiso and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Visit our Tulum travel guide
Map
Av. Ruinas de Tulum, #24, Tulum, QROO, 77780

What's nearby

  • A coastal scene with a stone structure, a beach, and palm trees.
    Jaguar Park
    1 min walk - 0.1 miles
  • A coastal archaeological site with a large stone structure, wooden walkways, and visitors.
    Tulum National Park
    5 min walk - 0.3 miles
  • A coastal archaeological site with a large stone structure, wooden walkways, and visitors.
    Tulum Mayan Ruins
    11 min walk - 0.6 miles
  • A coastal landscape with a stone structure on a cliff, palm trees, and a sandy beach.
    Playa Ruinas
    14 min walk - 0.8 miles
  • Tulum Tower
    3 min walk - 0.2 miles

Getting around

  • Cancun Intl. Airport (CUN)
    86 min drive

Restaurants

  • Starbucks
    2 min drive
  • Häagen-Dazs
    3 min walk
  • Maya Salvaje
    3 min walk
  • La Regia Tulum
    3 min drive
  • King Kebab
    3 min walk

About this property

Andreas Tulum Hotel

  • Hotel near Tulum Mayan Ruins
  • Near Tulum National Park, Andreas Tulum Hotel provides a free daily manager's reception, a terrace, and a coffee shop/cafe. The on-site international cuisine restaurant, Andrea´s, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a garden and a bar.
  • Additional perks include:
    • Free self parking
    • Cooked-to-order breakfast (surcharge), free bicycle rentals, and a roundtrip airport shuttle (surcharge)
    • Express check-out, express check-in, and coffee/tea in the lobby
  • Room features
  • All guestrooms at Andreas Tulum Hotel have perks such as air conditioning, as well as amenities like late night room service and free WiFi.
  • Other amenities include:
    • Bathrooms with showers and free toiletries
    • LED TVs with cable channels
    • Ceiling fans, daily housekeeping, and desks

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Frequently asked questions

Is Andreas Tulum Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Andreas Tulum Hotel?

Check-in start time: 3 PM; Check-in end time: 9 PM. Early check-in is available for a fee of MXN 300 (subject to availability).

What time is check-out at Andreas Tulum Hotel?

Check-out is at noon. Late check-out is available for MXN 300 (subject to availability).

Does Andreas Tulum Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2500 per vehicle applies.

Where is Andreas Tulum Hotel located?

Situated in a national park, this hotel is within a 5-minute walk of Jaguar Park and Tulum National Park. Tulum Mayan Ruins and Playa Paraiso are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Andreas Tulum Hotel Reviews

6.0

6.8

Cleanliness

7.0

Location

6.2

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 13 out of 108 reviews
Rating 8 - Good. 27 out of 108 reviews
Rating 6 - Okay. 34 out of 108 reviews
Rating 4 - Poor. 15 out of 108 reviews
Rating 2 - Terrible. 19 out of 108 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is old but very clean and next to the Tulum Ruins, They have a restaurant/ bar and mini store.They also have bikes that you can use during your stay
Stayed 2 nights in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good. no issues. checked in after 10pm. staff was accommodating…
Stayed 2 nights in Feb 2022
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
Pésima atención de la Gerente del hotel. De servicio NO TIENEN NADA
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicacion y el diseño del lugar. Llegas facil a cualquier lado
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Cuando vine la primera ves la recepcionista me dio un precio mayor al que ofrecían en innternet, pero una perdona ajena al hotel me indicó que si hago la reservación en línea era más económico.
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo bien.

Bien, realmente estuve de paso, llegue, dormí y al otro día seguí viaje.
Stayed 1 night in Mar 2019
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness
Positif: très près des ruines de Tulum. Négatif: travaux de construction et cafard dans la chambre.
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekt läge

Bra läge. Några minuters promenad till Mayatempel och strand. Trevlig och hjälpsam personal. Spanska att föredra, knagglig engelska men det funkar. Nära busshållplats. Kaffe ingår. Frukost finns att köpa, snacks, dricka också. Bättre att bo här än i Tulum stad. Att åka dit för att äta på kvällen kostar ca 20-25 pesos.
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra läge

Bra hotellrum till bra pris. Nära busstationen. Vi ankom med buss från Playa del Carmen och hade 2 min promenad till hotellet. Gott kaffe ingick. Sitt i skugga under tak eller inte. Lite liv och trafik på gatan utanför men inget som störde oss. Möjlighet att köpa smg, snacks, dryck och annat. Daglig städning. Nya handdukar varje dag. Trevlig promenad till stranden, på vägen dit möte med leguan och andra ödlor, fåglar. Långsam promenad tar en kvart. Mayatempel 10 min bort. Trevlig personal.
Stayed 2 nights in Mar 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really poor hotel that does not honour booking

Worst experience. Booked two nights at a discount given online by hotels.com and after arriving at the hotel. They did not want to honour the deal and cancelled my booking. However, it was not reflected on my booking that it was cancelled. Called booking.com and they did not offer help. Sent me back to the same hotel expecting me to pay the original high price. Lady at the counter was super unhelpful and gave no assistance. Very very poor
Stayed 2 nights in Feb 2019
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Es verdad que está justo en la entrada de las ruinas, llegamos 1:30pm y no nos aceptaron hasta las 3pm que es el check in, así lo dice en la reservación, pero generalmente en otros lugares hasta te guardan las maletas y ahí ni el intento hicieron, cuando hice el registro, me dieron habitación de PB cuando yo había reservado y pagado en piso superior y con balcón, pudimos prescindir de eso, me quisieron volver a cobrar lo que ya había pagado vía web, no había agua caliente y el clima estaba muy frío para soportar el agua helada, la caja del wc no se llenaba pues la llave de paso estaba cerrada y rota, con la mano no se podía abrir, mucho ruido por la noche para poder descansar a gusto. Que bueno que solo reservé por una noche.
Stayed 1 night in Jan 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
유적지 바로 앞에 위치해 좋습니다.
Stayed 1 night in Jan 2019
Verified review

2/10 Terrible

Disliked: Property conditions & facilities
Probably the worst hotel I have ever stayed at. Beds uncomfortable. No holder for toilet paper. Large step up and down to get into bathroom. Unattractive room. Expedia rated it as a 3. I would rate it a .3. The toilet wouldn’t flush. It is across the street from ruins and the staff was fine. But would definitely not recommend it.
Stayed 1 night in Dec 2018
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Muy practico para estar en las ruinas de la Riviera
Stayed 1 night in Nov 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadia

El Hotel en general es bonito, pero la habitación esta lindisima, la cama super comoda, las almohadas de lujo, solo el detalle de la regadera que no salia bien el agua, ya que era un pequeño chorrito pero todo lo demas excelente, el personal amable y atento. lo recomiendo ampliamente, mas porque esta en la entrada a la Z.A. de Tulum
Stayed 1 night in Nov 2018
Verified review

4/10 Poor

Tenia entendido que ya estaba pagado me aparecio un descuento de esa cantidad en mi tarjeta y en el hotel me dijeron que tenia qur volver a pagar. Yo maque antes preguntando
Stayed 1 night in Nov 2018
Verified review

6/10 Okay

Disliked: Property conditions & facilities, room comfort
El hotel deja mucho que desear, aun que ofrecen el servicio de agua caliente y fría, no es verdad, el servicio de regaderas pésimo, el servicio de restaurante muy caro, es increíble los precios, pague $180.00 por tres refrescos y unas papas grandes, la comida muy cara y termine mejor esperar a comer mas tarde, si así se tiene en mente promover el turismo local, mejor que ni lo hagan.
Stayed 3 nights in Sep 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel sucio

Hotel sucio y con mal servicio,
Stayed 1 night in Jul 2018
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities

Andreas Tulum June 2018

We have stayed at Andrea's three times before this trip, so you know we have had good experiences in the past. This trip was a little worse than normal. We had no hot water, and almost no water pressure, for the four days we were there. We like to ride our bikes to the beach early in the morning (around 8 a.m.) but on this trip we had to turn our keys in to the desk every night between 7 and 9 p.m. so employees could ride them home from work. They often did not return to work the next morning until after 9 a.m. so no early rides to the beach. There were approximately 15 bicycles parked at the bike racks but there we no keys for most of them, or they were broke down with flat tires or something else. For the time we were there only two bikes were operating and available to use. Wi-Fi was a bit weak in the room but we have Mexico coverage on our own plan so just used our phone as a Personal Hotspot. But as always, the coffee was great, food was OK, and the location is about as good as it gets for us.
Stayed 4 nights in Jun 2018
Verified review

6/10 Okay

bien ubicado

La ubicación buena para una noche nadamas porque hay muchos moscos y la habitación es muy pequeña, buen precio.
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Para pasar la noche esta muy bien
Verified review

6/10 Okay

Disliked: Staff & service
Las habitaciones no tienen botella de agua y aunque en el restaurante del hotel tienen refrigeradores, los dejan cerrados con candado y el que atiende no tiene la llave! No hay cerca ninguna tienda.
Stayed 1 night in Mar 2018
Verified review

8/10 Good

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Hotel agradable

Buena ubicación, perfecto para descansar una o dos noches, malísimo el servicio de restaurante.
Stayed 1 night in Mar 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities

Malísimo

Personal muy grosero y prepotente. Pésimo servicio
Stayed 1 night in Mar 2018
Verified review

6/10 Okay

Liked: Cleanliness
The location is excellent, however the rooms are basic and we didn't have hot water in room 1. It's an easy walk from the hotel to the ruins of Tulum. At night all the shops close, so to get anything you have to buy from Andrés or go into central Tulum. The hotel is close to a few cenotes which is good. Expect to be woken up around 7am as the area prepares for tours by playing music and loud noises.