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La Grande Residence Vancouver at The Sutton Place Hotel

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Featured Image
Indoor pool
42-inch flat-screen TV with cable channels, pay movies
42-inch flat-screen TV with cable channels, pay movies
Premium bedding, in-room safe, desk, blackout drapes

Overview of La Grande Residence Vancouver at The Sutton Place Hotel

La Grande Residence Vancouver at The Sutton Place Hotel

4.5 star property

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
855 Burrard St, Vancouver, BC, V6Z2K7

Explore the area

  • Popular LocationRobson Street2 min walk
  • Popular LocationVancouver Waterfront11 min walk
  • Popular LocationCanada Place14 min walk
  • AirportVancouver, BC (YVR-Vancouver Intl.)18 min drive

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About this area

Vancouver

La Grande Residence Vancouver at The Sutton Place Hotel is located in Downtown Vancouver, a neighborhood in Vancouver, and is in the city center and near the beach. Vancouver Waterfront and Port of Vancouver are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Stanley Park and English Bay Beach. Check out an event or a game at Rogers Arena, and consider making time for Vancouver Aquarium, a top attraction not to be missed. Enjoy the area's slopes with downhill skiing and snowboarding, and don't miss out on the snowshoeing. Guests love the hotel's central location.
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Map

What's nearby

  • Robson Street - 2 min walk
  • Granville Street - 5 min walk
  • St. Paul's Hospital - 5 min walk
  • Vancouver Waterfront - 11 min walk
  • Canada Place - 14 min walk

Getting around

  • Burrard Station - 6 min walk
  • Vancouver Waterfront Station - 15 min walk
  • Vancouver International Airport (YVR) - 18 min drive

Restaurants

  • Gerald Lounge — 1 min walk
  • Boulevard Kitchen — 1 min walk
  • Hubbub — 2 min walk
  • Salam Bombay — 3 min walk
  • Cafe Artigiano — 3 min walk

About this property

La Grande Residence Vancouver at The Sutton Place Hotel

4.5-star luxury hotel near Robson Street
La Grande Residence Vancouver at The Sutton Place Hotel is located close to Vancouver Convention Centre and Vancouver Waterfront, and provides a terrace, a coffee shop/café, and dry cleaning/laundry services. This hotel offers a romantic atmosphere with amenities such as a hot tub and a bar. Treat yourself to a massage at Vida Spa, the onsite spa. Enjoy seafood and happy hour at the two onsite restaurants. Free WiFi in public areas is available to all guests, along with car rentals on site and a gym.
Additional perks include:
  • An indoor pool
  • Self parking (surcharge), an electric car charging station, and ATM/banking services
  • Tour/ticket assistance, luggage storage, and newspapers in the lobby
  • An elevator, a porter/bellhop, and a reception hall
  • Guest reviews say great things about the central location
Room features
All 164 rooms offer comforts such as premium bedding and laptop-compatible safes, in addition to perks like air conditioning and separate sitting areas. Guest reviews highly rate the comfortable, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • 42-inch HDTVs with premium channels
  • Separate sitting areas, separate dining areas, and recycling

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (CAD 38 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants and 1 coffee shop/café
  • 1 bar

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in lobby
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • French
  • German
  • Hindi
  • Japanese
  • Korean
  • Malay
  • Romanian
  • Russian
  • Spanish

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massages
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Separate living room
  • Separate sitting area
  • Soundproofing

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Policies

Check-in

Check-in from 4:00 PM - 5:00 AM
Express check-in
Minimum check-in age - 19

Check-out

Check-out before noon
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 40 per pet, per stay
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Covered self parking fee: CAD 38 per night (in/out privileges)
  • Pet fee: CAD 40 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 7:00 AM to 11:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Grande Residence Sutton Place
Grande Residence Sutton Place Hotel
Grande Vancouver At The Sutton
Grande Residence Vancouver Sutton Place Hotel
Sutton Place Grande Residence Vancouver
Sutton Place Residence
Sutton Place Residence Vancouver
La Grande Residence Vancouver at The Sutton Place Hotel Hotel

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 552 out of 995 reviews
5 - Excellent 55%
Rating 4 - Good. 313 out of 995 reviews
4 - Good 31%
Rating 3 - Okay. 88 out of 995 reviews
3 - Okay 9%
Rating 2 - Poor. 30 out of 995 reviews
2 - Poor 3%
Rating 1 - Terrible. 12 out of 995 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with partner
In spite of Covid restrictions, room service was excellent
Stayed 10 nights in Dec 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, well equipped
Stayed 10 nights in Dec 2021

2/5 Poor

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We booked a 3 night stay to help us with a local move. It was an exhausting time. The idea was that we could just crash at the hotel and watch a movie at the end of every night and the kids didn’t have to navigate around boxes. Well it took two days to get the first movie. Wifi was spotty so couldn’t even use Apple TV. Something wrong with the system always. Concierge and client services never answered the phone. Had t trek down to front desk. Not a big deal really but after a day of moving. Next day had to get them to reset again. Didn’t feel like leaving room so called the wine shop to get front desk to call. Our keys stopped working on the second day and we didn’t even bother reporting or requesting they be fixed because we were just tired of it at that point. Not worth 20-30 min waiting for someone to pick up. We were so worn out from the move that even taking care of small things was annoying. The room was very nice. But that’s all you are getting is a room. In room amenities are a bonus. Getting someone in the phone for guest services nearly impossible.
Stayed 3 nights in Dec 2021

3/5 Okay

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hot Tub/Jacuzzi didn't work. The hallways and lobby had heating issues that weren't resolved during our stay i.e. the 3 nights.
Stayed 3 nights in Nov 2021

3/5 Okay

Traveled with family and small children
Liked: Staff & service, amenities
There are two type of buildings: the residential and the hotel. We stayed at the residential which was was renovated but certainly was ignored after. Things are broken and the heating system is not functioning sufficient. They are good for the price but still not good yet for the quality.
Stayed 4 nights in Oct 2021