Ratings based on 784 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
75% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Okanagan Valley

easy walk to Stanley Park

Posted May 24, 2016
Pros: Offered everything that was needed. Enjoyed the kitchen. Very affordable for being right downtown
Location: Walking distance to Stanley Park and some fine restaurants
Traffic was at a stand still and we walked right to our event
Comment from Hotel Management
May 25, 2016 by Paul, Hotel Management
Thank you for your review. We are glad you enjoyed your stay. We look forward to see you soon.
4 out of 5
by A verified traveler

Posted May 18, 2016
Nicely located on Robson street area, clise to downtown..parks..restaurants and harbour, with quiet big suites, it makes Riviera a good place to stay while visiting downtown Vancouver.!!
Comment from Hotel Management
May 25, 2016 by Paul, Hotel Management
Thank you for taking time out to write the review. We are glad you had a good time at our hotel. We look forward to see you back when you are in Vancouver next time.
2 out of 5
by A verified traveler from ottawa ontario

Convenient location

Posted May 16, 2016
Pros: Location
Location: Downtown lots of restaurants
Had a suite but a very poor air conditioner n no air conditioning in the main room n kitchenette
Comment from Hotel Management
May 25, 2016 by Ted, Hotel Management
Thank you for staying with us Jack we appreciate your feedback. This is something that we will look into as we continue to improve our facilities to ensure guests' satisfaction.
4 out of 5
by A verified traveler from nagoya

とても良かった

Posted May 16, 2016
マンションタイプのホテルです。 とても良かったです。 また次回も利用したい。 場所なども良かった。 スタッフの対応も良かった。
3 out of 5
by A verified traveler

Good

Posted May 14, 2016
Good stay because price was reasonable and pricewise was alrigjjt. We were given bteakfast and room was alriight. I wpild reccomend this hotel to others. We like that the buses were mot far from the hotel. Thete were also shops vlose to the hotel.
3 out of 5
by A verified traveler

ロブソンストリートに面している為、近くに色んなお店がある

Posted May 14, 2016
日本人スタッフもいるので気軽に相談できる。 部屋も広くキッチンがあったので長期滞在にもオススメ。 ルームメイクをお願いした時、ベッドメイキングが主で床の清掃がされていないことが残念でしたが他は満足しています。
4 out of 5
by A verified traveler from redondo beach,ca

Riviera on Robson

Posted May 11, 2016
Pros: It is roomy with a complete kitchen. In an area with lots of access to restaurants, Stanley park, and downtown Vancouver.
Location: Very good location for restaurants, and sea wall.
This is a suite hotel that was probably converted from an apartment building. A very minimal lobby, no exercise room, no dining area (but you have a kitchen ), and you get the idea. The sole elevator can be slow. It is on a busy street and can be noisy. I used the air conditioner to create background noise but it didn't do much cooling which luckily for me I didn't need it. If you like extra space this is a good choice.
Comment from Hotel Management
May 25, 2016 by Ted, Hotel Management
Thank you Allan for staying with us; we appreciate your feedback. We look forward to serving you again as we continue to work on improving our guests' satisfaction.
Comment from Hotel Management
May 25, 2016 by Ted, Hotel Management
Thank you Allan for staying with us; we appreciate your feedback. We look forward to serving you again as we continue to work on improving our guests' satisfaction.
4 out of 5
by A verified traveler

Posted Apr 28, 2016
Pros: Great staff, excellent views.
Cons: Robson street rooms too noisy in bedroom.
Location: Great location close to Stanley Park.
Great value for money. Good location close to bike hire shops and Stanley park. Walking distance to stations and city centre. Water view room a must.
Comment from Hotel Management
May 4, 2016 by Ted, Hotel Management
Thank you for staying with us. The street can get a bit noisy, especially as we get closer to the summer. We are very mindful of this and are working to reduce the amount of noise that come through the windows.
1 out of 5
by A verified traveler from Hawaii

Beg Bug Infested

Posted Apr 28, 2016
Terrible! We stayed here for a week on a business trip and woke up with bug bites every day, until on the last day we finally realized it was from bed bugs! When we talked to the manager whose named Jartindwr Singh, he said it was not the hotel's fault because other travelers bring them in. We were concerned that we would bring them home and then they offered to do our laundry and to add insult to injury they ruined our clothes! Everything I have is now pink! Again, no apology. We had to corner the manager to get him to agree to refund us the cost of this miserable hotel stay. He agreed to a full refund but said I have to contact Expedia as they are who I booked my hotel through. When I contacted Expedia they called the hotel manager and they said he had only approved a 25% refund of USD $148.03 for our stay. What happened to a full refund? We had to go home covered in bed bug bites from your hotel and with two suitcases full of possibly contaminated items. As of now I'm trying to figure out how I will get the other 75% of what I spent on this place. We went home covered in red itchy bug bites and without our white tshirts which the hotel ruined by washing them in hot water with red clothes. My worst hotel experience ever! Skip this dump!
3 out of 5
by A verified traveler

Old hotel. Not great parking area or rear entry.

Posted Apr 17, 2016
Pros: price
Cons: rear entry and parkade are very unappealing and dirty looking
Front entrance fine but underground parkade and rear hotel entrance are pretty grubby. Parkade secure though. Very old hotel with cheap renovation trying to look high end but failing. Clean enough for the value seeker like myself. Good enough with weak wifi.
Comment from Hotel Management
Apr 20, 2016 by Ted, Hotel Management
Thank you for choosing Riviera, we appreciate your business and your feedback. We are working continuously to improve the appearance of our property and to ensure your satisfaction.