Ratings based on 873 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from surrey bc
Close to downtown Victoria
Posted Sep 24, 2017
Location: Empress hotel, parliament building, dinner at harbor restaurant
Beds are very comfortable.
No elevator for handicapped people.
Recommended
for Everyoneby A verified traveler
Good central location , clean.
Posted Sep 14, 2017My stay here was 4/5. I had a room next to the pub with a live band which was a bit noisy but to be expected on a Friday night. I missed being able to have fresh air as the window doesn't open. Also understandable as the general walkway goes past the windows on all three floors.
Other than that , the staff was courteous and room clean.
Recommended
for Everyoneby A verified traveler from Vernon, B.C.
Nice hotel, Close to downtown
Posted Sep 13, 2017
Pros: Close to downtown. Front desk clerk gave us some hints on where to visit.
We were only there for 1 night. Clean hotel and it was close to downtown.
by A verified traveler
it wasn't the hotel we thought we were booking
Posted Sep 11, 2017
Pros: staff were great and helpful
Cons: the building is older and feels like it would not do well in an earth quake
Location: on a good bus route- easy to catch into town
bed sheets were off gassing causing both my self and husband breathing discomfort- too much laundry soap residue -or too strong soap? also we though we had made it clear to expedia that we wanted a hotel within the city centre-ended up 2.5 km outside of town centre.When we tried to change booking the expedia had very long wait times for call backs - most likely due to the mexico earth quake and the Irma hurricane...
Recommended
for Everyoneby A verified traveler from NL
On business
Posted Sep 7, 2017
Pros: Central
Cons: Expedia website says there's a shuttle to/from the airport, at this hotel. When you call, they claim there's no such service and you're on your own.
Location: Just worked
Great having a kitchenette, made life easier. Was quite a nice set up.
Recommended
for Everyoneby A verified traveler from Manitoba
Moderate hotel in Uptown Victoria
Posted Sep 6, 2017Had a pleasant stay recently. The hotel is dated and pricey as a result. The beds were comfortable, the rooms were clean and we had the basic amenities. Hotel staff was very pleasant to deal with. Overall it was a good experience and we would stay again.
Recommended
for Everyoneby A verified traveler from Hawaii, USA
Gave us an upgrade
Posted Sep 2, 2017Nice hotel. We called before to let them know we would be arriving past midnight and they gave us a free upgrade to a 2 bedroom. Clean rooms. Bit musty. Our room was right next door to the bar but it wasn't a problem at all. Air conditioner rather loud but we all slept OK. Close to a beautiful little walk by the gorge.
Recommended
for Everyoneby A verified traveler from Toronto, Ontario
Posted Aug 23, 2017
Nice clean hotel at a reasonable price. Staff were friendly
Recommended
for Everyoneby A verified traveler from Edmonton
Posted Aug 20, 2017
Helpful staff at front desk. Quiet room. The bathroom was a little small and could use an update/renovation.
Recommended
for Everyoneby A verified traveler from clackamas Oregon
Small old but clean and no elevator
Posted Aug 17, 2017Staff good , location also good
Have hard time on dtsir case