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In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds
37-inch TV with cable channels

Guest reviews

4.2 out of 5 Very Good
989 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Free WiFi
Air Conditioning
Restaurant
Business Services
Parking Available
Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationGovernment Street1 min walk
Popular LocationPacific Rim College4 min walk
Popular LocationSave-On-Foods Memorial Centre8 min walk
AirportVictoria, BC (YYJ-Victoria Intl.)29 min drive

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  • Standard Room, 2 Double Beds, Non Smoking

    4.7/5 guest room rating

    Room amenities

    • Sleeps 3
    More detailsStandard Room, 2 Double Beds, Non Smoking
  • Family Suite,1 King 1 Queen

    4.6/5 guest room rating

    Room amenities

    • Sleeps 6
    More detailsFamily Suite,1 King 1 Queen
  • Standard Room, 1 King Bed, Non Smoking

    4.7/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsStandard Room, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking, Kitchenette

    4.6/5 guest room rating

    Room amenities

    • Sleeps 4
    More detailsSuite, 1 King Bed, Non Smoking, Kitchenette
  • Deluxe Suite, 2 Double Beds, Non Smoking (Third bed is a Sofabed)

    4.8/5 guest room rating

    Room amenities

    • Sleeps 6
    More detailsDeluxe Suite, 2 Double Beds, Non Smoking (Third bed is a Sofabed)

About this area

Victoria

In the city center, Best Western Plus Carlton Plaza Hotel is in an area with good shopping. Chinatown and Craigdarroch Castle are notable landmarks, and the area's natural beauty can be seen at Beacon Hill Park and Fisherman's Wharf Park. Check out an event or a game at Save-On-Foods Memorial Centre, and consider making time for Royal BC Museum, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing and whale-watching. Our guests appreciate the hotel's location for the sightseeing.
Visit our Victoria travel guide
View in a map
Popular Location

What's nearby

  • Government Street - 1 min walk
  • Pacific Rim College - 4 min walk
  • Save-On-Foods Memorial Centre - 8 min walk
  • Thunderbird Park - Royal BC Museum - 10 min walk
  • Royal BC Museum - 11 min walk

Getting around

  • AirportVictoria Intl. Airport (YYJ) - 29 min drive

Restaurants

  • Willie's — 3 min walk
  • Il Terrazzo Ristorante — 4 min walk
  • Ferris' Oyster Bar & Grill — 4 min walk
  • Garrick's Head — 5 min walk
  • Irish Times — 5 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Eco-friendly Victoria hotel in Downtown Victoria, walk to Victoria Conference Centre
This smoke-free hotel features a restaurant, a 24-hour business center, and valet parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. All 103 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and TVs with cable channels. Other amenities available to guests include free newspapers, free local calls, and free bottled water.
Best Western Plus Carlton Plaza Hotel offers 103 accommodations with safes and complimentary newspapers. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of We Care Clean (Best Western)
Follows industry sanitization guidelines of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking: CAD 25 per night
  • Limited parking spaces
  • Parking height restrictions apply

Food and drink

  • 1 restaurant

Things to do

  • Shopping

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • 24-hour business center
  • Computer station

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Heating
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 37-inch TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 4:00 PM - midnight
Early check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CAD 20.0 per day
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: CAD 25 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Frequently asked questions

Can I cancel my reservation for free at Best Western Plus Carlton Plaza Hotel and receive a full refund?
Yes, Best Western Plus Carlton Plaza Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Plus Carlton Plaza Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is Best Western Plus Carlton Plaza Hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Best Western Plus Carlton Plaza Hotel?
Valet parking is available for CAD 25 per night. Limited spots are available.
What time is check-in at Best Western Plus Carlton Plaza Hotel?
Check-in is from 4:00 PM–midnight. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Best Western Plus Carlton Plaza Hotel?
Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).
Where is Best Western Plus Carlton Plaza Hotel located?
Located in Downtown Victoria, this eco-friendly hotel is within a 5-minute walk of The McPherson Playhouse, Market Square, and Chinatown. Victoria Conference Centre and Royal BC Museum are also within 15 minutes.
4.2
Very Good
989 reviews
5 - Excellent
448
4 - Good
390
3 - Okay
102
2 - Poor
27
1 - Terrible
22

4.4/5

Cleanliness

4.5/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great our room Was perfect. And Elsa was so helpful. thank you
Stayed 2 nights in Sep 2020

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worse service ever paid for 2 days licked me out after my first day terrible custoner service still waitibg for sone resolution ....the worst hotel exoerience of my life and they dont give a dam about custoner service or and service stat away
Stayed 2 nights in Sep 2020

5/5 Excellent

Stayed 1 night in Sep 2020

5/5 Excellent

Very professional staff, rooms clean, beds very comfortable.
We enjoyed our stay at Best Wester Hotel. It is so close to restaurants and fun places. Also publick parking is 100m away.

4/5 Good

Stayed 1 night in Sep 2020

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