Walter Phillips Gallery Tours

The management was misleading. We asked for a paid parking space for security reasons. We received a key for entry into the parking garage. There was no indication that we did not receive a parking space. Very poor communication and all communication is through delayed messaging. If we had known they couldn't provide secure parking, we would have cancelled the reservation. I think they deliberately did not tell us about the lack of parking for this very reason. This area of the city has open drinking, prostitution and drug dealing. These were all observed as we drove around trying to find parking. We had to resort to parking in a surface lot with limited lighting and no security.

I really enjoyed my stay at Hotel Chateau! The room and hot tub were nice, the staff was friendly and the location was a 10-15 min walk from restaurants/down town Canmore. Hotel had free bear spray to borrow which was nice for hikes!

Great location and facilities were clean and the unit was very good condition. We love it.