Posted Oct 15, 2016
Have stayed at this hotel every time we visited our children in Waterloo over the past 10 years when it was operating as a 'Belmont' hotel. On this visit we found the room to be dirty, sheets had what appeared to be pizza sauce and hair on them, there was no soap or shampoo provided in the shower, lamp shade was burned and disfigured and when my wife attempted to swivel the tv so it could be viewed from the second bed the jack on the set fell off and could not be reattached leaving us with no tv for the morning as we got up. When my wife brought these problems up to staff, they brought clean bedding for us to change ourselves and left after handing them to my wife. In the morning a staff member had stated that we had been given the option to change rooms the night before, this never happened. When we voiced our dissatisfaction with our stay the staff offered to refund 10 dollars for our room. We actually decided to take the second offer of a later checkout so we had time to make other arrangement for our next night's stay. The entrances to the hotel and the parking lot were also littered with garbage and cigarette trash which we found to be embarrassing as our children and grandchildren arrived to spend some time with us. I am actually not very demanding in what I expect to be provided as I travel as I understand how much work goes into maintaining these facilities, my wife on the other hand stated we would never be staying here again.