8.6/10 Excellent! (1,001 reviews)
We have stayed at this property several times over the past few years a loved it however this time not so much. Our original room only had a portable AC unit that did not seem to be properly installed an the door to the room did not shut properly, a few of the pillows under the pillow cases was stained an dirty an the furniture was sticky an dirty .Just poor housekeeping. Maintenance guy super nice an moved us to another room which AC was much better however very loud when cut off an on so not much sleep , some pillows the same , shower line molded an the furniture an floors dirty also the courtyard looked as if had not been taken care of either . Check in was good the maintenance guy checked us in but check out no one ever showed up after waiting for a while. Just disappointed in such a beautiful place that’s not being taken care of not sure if due to staffing or what maybe the problem but hopefully current issue that gets resolved soon
Reviewed on Aug 17, 2025
