“I am writing to formally express our dissatisfaction with the cleanliness and overall condition of the room assigned to one of our employees during her stay at your hotel.
Upon arrival, the room had an unpleasant odor and appeared to be dirty and poorly maintained. These conditions were unacceptable and fell below the basic standards of cleanliness and hygiene that guests should expect from a hotel.
We believe that every guest deserves a clean, fresh, and comfortable environment.……
“My stay was awful. The elevator was broken and I am a disabled veteran. It was a struggle to get up the stairs and when we got there, although the sheets appeared clean, the walls, floor and stove were FILTHY. I actually had to buy cleaning supplies to fix the room as no other rooms were available. Staff was not at the desk and towels were barely available. Also, the back door was broken and wide open. My room was missing a top lock on the door. I would not recommend this hotel.”