9.2/10 Wonderful! (590 reviews)
The hotel stay itself was great, under renovation and all my room was nice and clean. Initially during my stay I had very pleasant encounters with 3 different staff members but on my last day during check out around 4am, no one was at the desk and I waited no problem but when the lady finally did come to the desk her attitude was not so pleasant, I could tell she had just woke up, I let her know I would like to check out of my room and return my room keys, she then started explaining and saying she had a right to take a break, whichever I never asked her for any explanation because that was not the first time the front desk was left unattended during my stay but her attitude was very hostile. I then made a call to the hotel front desk to make sure I was checked out of my room properly and explained why I was verifying, she then too started saying the employee has rights to take breaks, again I never asked for explanation, only that I was checked out of my room properly. Overall the room and hotel was nice, clean, and conveniently located in Old San Juan, so there is a lot to do and see in walking distance.
Reviewed on Oct 21, 2026