“Unfortunately, the room I reserved was not available and I was placed in a substitute room that did not meet my needs. I was not informed about the substitute until I returned to the desk to check out. The staff apologized profusely. The GM assured me that I would not be charged. I wished it could have worked out because I was looking forward to the amenities.”
“Unfortunately, the room I reserved was not available and I was placed in a substitute room that did not meet my needs. I was not informed about the substitute until I returned to the desk to check out. The staff apologized profusely. The GM assured me that I would not be charged. I wished it could have worked out because I was looking forward to the amenities.”
Rolanda