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"I have been staying at this hotel regularly since it opened almost a decade ago. I had a bad experience during the last stay, but decided to give it another chance. This last stay was amazing, and worth the money. No complaints. "

"Nice hotel in a great location "

"Great property "

"Easy to check in. Staff in professional and friendly "

"I was there for a conference in the hotel, which has been undergoing renovations for years. The construction causes some inconvenience. The valet and pickup/dropoff line is crowded and inefficient, and ride share and taxis don't always know how to navigate it. When there is an event, you can't get picked up or dropped off easily. The line is endless. The hotel one has one restaurant open, no coffee shop or the like, and in-room dining is very slow. My room was lovely, clean, modern and bright. The toilet has a bidet! The shower is great. The staff who helped me more than made up for the inconvenience. The receptionist put me on a floor away from the construction, the concierges found me a hair salon, gave me recommendations for how to get my Lyft/Uber and recommended restaurants. Housekeeping was perfection. Everyone was friendly. The general manager on duty brought me my room service (plus extra goodies) because I was waiting. There was sometimes confusion around things like valet parking, the shuttle, etc., but that was more the function of the fact that I was at a conference of 400 people (most of whom were not staying there) instead of the hotel staff not knowing the right answers. "

"Good area to explore LA. Staff were great ( shout out to Gwynn for the ice ) I think it would benefit from some attention from corporate office - needs some basic maintenance and upkeep ( walls dinged up , scuffs and upkeep ) But overall a great location with good acess to public transportation . It would be nice if there were some partnership with the restaurant inside the building … "

"Excellent property "

"Great icon."

"Add a small informal party for 20 people up in the rooftop bar area. The staff was outstanding we all had a great time."