8.2/10 Very Good! (2,096 reviews)
The rooms were excellent! Loved the swim up bar! The staff could be more friendly. Say good morning/afternoon in the passing or even just say hi when standing in the lobby. My family experienced where we had to walk up to someone to get acknowledgment. I would recommend having more golf carts and drivers to take guests back to the rooms. The wait times were long. Saw more utility carts than ride on carts. I wish we were warned about the smell of the sargassum. We were warned about it but no indication of the smell. It definitely took some what time of getting use to it. I know that it’s part of nature but definitely would’ve liked a warning. There were 3 employees that were truly amazing with customer service. The only name I caught of the 3 was JB
Reviewed on Aug 2, 2025