“The hotel was dirty, and the staff was aware of the stains that were in the room. They assured me there would be a refund at check-in and she reassured me a check out. There would be a partial refund for the dirty carpet especially. Being too tired after traveling long hours, we decided to stay. We regretted that decision when the refund was not given. The desk staff lying about a refund is unacceptable.”
“We check into our room sit down for 30 minutes and find several fleas all over the bedding we tell the front desk lady and she says oh that’s not even a pet floor. No sorry no trying to accommodate so we checked out and went to the Marriott across the street and had a wonderful stay we are still waiting to get a refund for our room”
“Very friendly front desk personnel (Savannah). Nice big room. Loved the full wall graphic of the gorge bridge. Outlets on one of the bedside tables did not work - otherwise everything was fine.”
“When asking about tvs (at the front desk) or anything in the bar (drinks, tv, where to eat) absolutely the worst help. The hotel was mostly clean. Our room had something spilled down the front of the dresser that should’ve been cleaned off and the chair cushion was questionable…..”