Devil's Den Tours

This was my first experience with Spark. It is a middle of the road hotel. Small pool, small rooms, and not quite conducive to four people getting ready in the morning. The bathroom mirror, toilet, and shower were in the same space with a glass shower which made it hard to use with more than one person in the bathroom. It’s not that I wouldn’t stay again. It’s just that there are other hotels I’d choose above this one.

The hotel’s location is unbeatable, situated right in the center of the park and making it incredibly convenient for exploring the area. However, our stay was marred by a significant reservation issue; upon arrival, we were told our room had been double-booked. Instead of the two queen beds we had reserved, we were provided with a single king bed and a sofa. This caused quite a bit of inconvenience for our group, and we were disappointed that the room configuration did not match what we confirmed at booking. While this is an ongoing problem at many hotels, the front desk staff did send an email with an apology and a partial refund, which was the right thing to do.