Goose Pond Reservation Tours

The property was clean. Breakfast was nice. I had trouble with the room assignment. I booked 2 queen beds and was given a King size bed. Two adults had to share the king bed instead of each having their own bed. There was no manager on site and we were told that one would not be available until 2 days later. I asked for a discount and was told only a manager could do that. Very frustrating. I was told that there was no phone number attached to my reservation so they couldn’t reach out and inform me of the change. Because I booked through a 3rd party and was told it was their responsibility to contact me. I did not receive a call. My only option was to cancel, but where would I have gone?

It’s an amazing property but the services need to improve. Included breakfast was a disaster as the staff was waiting for the breakfast time to end and not interested in re-filling anything from bread to coffee to sausage to bagels to milk. Room phone was out of order. The body wash in one of our rooms was empty upon check in.If the attitude does not change this amazing property will soon go downhill

Great hotel,