Houlgate Tourist Information Center Tours

We had a lovely stay at this hotel, 4th - 9th August. We used the Spa facilities, swimming pool, jacuzzi and steam room. The sauna only worked between 4-6pm. I had a very good massage, which I was able to book on arrival for the following day. There were plenty of sun loungers available around the pool, and outside. Towels, robes and slippers were provided in the room, and were changed daily. Breakfast was buffet, and had everything you could wish for. The only negative comment I have was the carpets and curtains in the main reception and stairway area were faded, but this did not spoil our enjoyment of this lovely hotel. We would definitely visit this hotel again. We did walk into town a few times, but to drive it only takes a few minutes. After 7pm, parking is free, but when it was busy on sunny days and at the weekend, we struggled to find a parking space (same as everywhere else in the summer).

Great location and beautiful property. They seemed understaffed and the staff was stressed and out of breath and dismissive. I had two children in strollers and requested a bottom floor, they asked if there was another accommodation I would like even though they were fully booked. There was children’s bikes advertised as an amenity which they did not have available and the man seemed very confused when asked about it. I would stay here again for the convenience and size of the rooms, but without the expectation that I could rely on high quality service or children’s amenities.

Hotel staff are all very friendly and professional. Unfortunately, our room was very run down and badly in need of renovating. The head of guest relations was very understanding and tried to make it up to us.