We checked in and were given Room 14, and the condition was unacceptable from the start. The room was so humid that the bedding was damp, and there was a noticeable musty odor. After being out for the evening and returning later, the smell had intensified into a strong mold odor. It was so overwhelming that my husband couldn’t even sleep in the room and ended up sleeping outside by the pool.
The next morning, we reported the issue to staff and were told there were no other rooms available and that they “normally would offer an ionizer, but don’t have any.” That was already concerning, but things got worse. A quick online search showed multiple rooms available, so the claim that nothing else was open was simply not true. Later, when I sent a written message asking for confirmation that nothing would be done, a new room suddenly became “available.”
What made the situation even more troubling was what we found inside the room: multiple hidden odor-absorbing canisters tucked around the space. Clearly, the hotel knows this room has an ongoing mold problem but continues to rent it out for hundreds of dollars a night and then gaslights guests who raise concerns.
Between the uninhabitable room, the misleading information from staff, and the obvious attempts to mask a known issue, this was an extremely disappointing experience. Guests deserve honesty and safe accommodations, and sadly, that is not what we experienced here.
