“Hotels.com screwed up on the dates for the reservation and I had to cancel after I noticed they were the wrong dates. I ended up having to pay a cancellation fee or the one charge. Hotels.com screwed up the dates but I was forced to pay the hotel a cancellation fee/ one night equivalent. ”
“We got there before the 4pm check-in. The hotel was locked. The two phone numbers taped to the building were for Florida and New York. I checked the website, called the number listed and the mailbox was full. We left. I realize we are out the money but I would remove them from your site.”