9.2/10 Wonderful! (1,002 reviews)
We booked a queen room. When we arrived, we were told the AC in our room had stopped working and were given a fan. We were shown to a room with a king bed and later found out our room had been given to another guest who had booked the king room because of the broken AC. We had a terrible nights sleep. We were told a manager would email or call us to refund part of our stay for the inconvenience.
Things that could have been done better.
1) notify guests if there is a problem so they can make other accommodations. We arrived at 6 pm for an 8 pm event and could not make last minute arrangements.
2) Honor guest reservations rather than giving rooms away to preferential guests. No explanation was given for why our room with functioning AC was given away.
3) Make an effort to go buy a window AC or keep one on hand for emergencies.
4) Managers should follow up on poor experiences and refund guests as promised by staff.
Reviewed on Aug 10, 2026
