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"casino was good and wide open"

"Pros: friendly staff. Nice room and view. Cons: some upper management person decided to allow a giant block of rooms that they did not have to be booked Friday morning. That evening I was not able to get into my room until 8pm, and only because I had prepaid earlier in the week. I watched dozens of travelers with reservations just get straight up turned away. Combining that with a giant block group showing up at once that even when my room was “ready” I stood in line for an hour to get checked in. Gigantic waste of money. The staff was apologetic and it’s not their fault but I’ll be registering a complaint with corporate."

"Everything was very good."

"The front desk staff could definitely benefit from additional customer service training. While some interactions were fine, one particular staff member—an older woman working the front desk—was consistently unpleasant and took away from the overall experience. On a positive note, the food options were a highlight. The availability of a buffet was convenient and appreciated, and the manager seemed to make an effort to maintain consistency in that area. Unfortunately, the service at the front desk overshadowed the positives. "

"Rooms are clean, fully stocked kitchen, comfortable beds and excellent customer service."

"Breakfast was awesome. Did not get 3 towels per night for our stay. Loud noises around 12 the first night. "

"Comfortable & clean"

"Nice room, front desk clerk was on the phone taking care of someone else when I came to check in, breakfast and parking was good"

"Breakfast was fresh and hot, with a good variety. Parking was a bit small, but manageable. Room was clean and everything worked fine. Great staff."