“Stayed here Mon-Fri. My initial opinion of this place was very good. Staff were very friendly and appeared efficient. Check-in was easy. Rooms are very good with a ceiling fan and additional tower fan in the room which was helpful during the recent spell of hot weather. Breakfast was good. Couldn’t connect my laptop to their wifi so had to use mobile network. Food in the restaurant was good and delivered piping hot but service is slow and food is a bit pricey. Nevertheless I was very……
“Great stay! Rooms were very cold as the AC was quite powerful and even when off it was very cold. But aside from that was an amazing place to stay. Staff were lovely. Food was great.”
“First: two out of the three elevators were out of service which is not especially convenient.
Second: I ordered room service for dinner. 45 minutes after it was due to be delivered I went down to the front desk to find out where it was. Sincere apologies and a promise to look into it. Half an hour later I called the concierge,spoke to someone else explained the story and got sincere apologies and a promise to look into it. I made another phone call 30 minutes after that and was told that due to……
“We have stayed here before several times but this time was really disappointing. We booked an accessible room but on arrival we were told this wasn't available and we were on the first floor. It was fortunate my operation for a knee replacement was postponed or I wouldn't have managed the stairs (no lift). The first floor room was stifling as it was during the ongoing heatwave. No fan provided.
We went straight to get a cold drink (having driven 200 miles we were parched). Ordered the drinks……
“Parking was free, which is a perk in a city environment, and, although we had to pay for breakfast, the selection, quality and quantity were outstanding.
The restaurant provided excellent food, and again they certainly didn't skimp on quantity.
One was made to feel welcomed as the staff went out of their way to ensure your requests were dealt with in a friendly, professional manner.”