Hotel Santa Ana

Property class: 3

Choose dates to view prices

Reviews

8.4 out of 10
Very good
Located close to Mérida Cathedral and Plaza Grande, Hotel Santa Ana provides a terrace, a coffee shop/cafe, and a garden. The on-site restaurant offers breakfast. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Room options

View all photos for Quadruple Room

A room with two single beds, a nightstand, a wall-mounted light, and a door leading to a bathroom.

Quadruple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 150 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room

A hotel room with two beds, a desk with a television, and a window with curtains.

Quadruple Room

8.0 out of 10
Very good
(3 reviews)
  • 150 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room

A hotel room with two beds, each with a red bedspread and white pillows, a nightstand with a phone, and a wall-mounted light fixture.

Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room

A hotel room with two single beds, a bedside table with a phone, and a mirror on the wall.

Triple Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

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About the neighborhood

Located in Mérida, Hotel Santa Ana is in the city center. Notable landmarks in the area include Paseo de Montejo and Plaza Grande. Mérida Cathedral and U.S. Consulate General Mérida are two other places to visit that come recommended. Take an opportunity to explore the area for water adventures such as boat tours. Visit our Mérida travel guide
Map
Calle 45 #503, entre 60 y 62, Mérida, YUC, 97000

What's nearby

  • A busy urban street lined with trees and street lamps, with cars parked on the side and moving on the road.
    Paseo de Montejo
    3 min walk - 0.2 miles
  • A historic building with a clock tower, a street with light trails from moving vehicles, and a red building with a sign.
    Mérida Cathedral
    15 min walk - 0.8 miles
  • A park with benches, trees, and a large sign spelling "MÉRIDA".
    Plaza Grande
    15 min walk - 0.8 miles
  • Santa Ana Park
    1 min walk - 0.1 miles
  • Parque Santa Lucía
    8 min walk - 0.5 miles

Getting around

  • Teya-Merida Station
    27 min drive
  • Mérida International Airport (MID)
    19 min drive

Restaurants

  • Bardo
    3 min walk
  • Manjar Blanco
    3 min walk
  • Taqueria y Locheria "El Negro Gil
    3 min walk
  • Loncheria Rany
    3 min walk
  • Huniik
    1 min walk

About this property

Hotel Santa Ana

  • Hotel near Paseo de Montejo
  • Located close to Mérida Cathedral and Plaza Grande, Hotel Santa Ana provides a terrace, a coffee shop/cafe, and a garden. The on-site restaurant offers breakfast. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
  • Additional perks include:
    • An outdoor pool along with sun loungers
    • Free self parking
    • Continental breakfast (surcharge), bike rentals, and a computer station
    • Tour/ticket assistance, a front-desk safe, and a 24-hour front desk
  • Room features
  • All guestrooms at Hotel Santa Ana include perks such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and air conditioning.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • 34-inch flat-screen TVs with cable channels
    • Ceiling fans, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 12:30 PM for a fee: MXN 100 to 200 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 34-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 100 to 200 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Alcohol is not served at this property

Frequently asked questions

Does Hotel Santa Ana have a pool?

Yes, this property has an outdoor pool.

Is Hotel Santa Ana pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Santa Ana?

Check-in start time: 2:00 PM; Check-in end time: 9:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Santa Ana?

Check-out is at 11:30 AM.

Where is Hotel Santa Ana located?

Located in Mérida Centro, this hotel is within 1 mi (2 km) of Paseo de Montejo, Mérida Cathedral, and Plaza Grande. U.S. Consulate General Mérida is 5.4 mi (8.7 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Santa Ana Reviews

8.4

Very Good

8.8

Cleanliness

8.6

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 126 out of 304 reviews
Rating 8 - Good. 116 out of 304 reviews
Rating 6 - Okay. 43 out of 304 reviews
Rating 4 - Poor. 12 out of 304 reviews
Rating 2 - Terrible. 7 out of 304 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming small hotel. Great location. Great value.
Stayed 21 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, amazing water pressure and beautiful pool next to the lobby .
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint . Personnel was extremely helpful handling a problem we encountered. Very well located.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second stay this year. Friendly staff. Comfy beds. Close to everything - centre of Merida, food market and Walmart. Will be back again.
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A True Gem

Wonderful experience! Room was clean and comfortable. Pool and common areas were nice and relaxing. Best of all was the staff who made us feel so welcomed and were very helpful with all our questions. Will definitely choose to stay here again if my travels take me back to Merida!
Stayed 9 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Little gem in the middle of Merida. Great friendly staff, very helpful. Shout out to the reception staff.You can ask about everything. Close to Santa Ana eateries. 15 min walk to Plaza grande and 15 min to Walmart.
Stayed 9 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We live in Merida. We needed a conveniently located hotel with parking for New Year's Eve. We had dinners and parties located within a 6 block radius of the hotel. Our experience couldn't have been better: a friendly welcome, convenient parking, a clean, comfortable room and a very reasonable price. This is a great place to base yourself if you intend to explore Merida or the Yucatan.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fifth time staying at the Hotel Santa Ana. It is a truly charming hotel. The atmosphere is friendly and relaxing. It has a lovely courtyard with a small pool. However, it is not a luxury hotel. The furnishings are simple. The WiFi can be spotty. There is no elevator. Still, it is one of my absolute favorites. I look forward to returning soon.
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The Hotel Santa Ana is a lovely, small hotel right in the heart of Merida. I spend 3 nights there. I enjoyed the small footprint of the hotel and its location. My stay would have been perfect except for 2 issues…1) due to its close proximity to one of the ancient churches in town, I was woken up by the church bells early in the morning. The hotel does not control this, but I want potential guest to be aware of it. 2) the hotel does not have an elevator, so if your room is in the second floor, be aware that you’ll have to carry your luggage up several flights of stairs (reception is in floor zero, so having a room in the 3rd floor means many stairs). Other than that, this is a great bargain hotel with a lovely restaurant. Breakfast was delicious too.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely retreat, wonderful and helpful staff, delightful surroundings. Quiet, walkable to the heart of the city.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, well located, nice breakfast
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was cozy and comfortable. The hotel itself was very warm and friendly.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
It feels like home.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful, conveniently located hotel with amazing staff. Will definitely stay here again.
Stayed 7 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, kind friendly staff.
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel helped us enjoy our stay in Mérida.

Santa Ana hotel was everything we hoped for, authentic, excellent service from welcoming staff, lovely pool and sitting area. Comfortable beds, good linens, and shower.
Stayed 3 nights in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The place is nice, the downtown is closed I could go there walking.
Stayed 4 nights in Aug 2022
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Charming modest hotel right off of a small pretty square. Older style hotel rooms around a pretty, clean pool surrounded by native plantings. Friendly helpful staff. Convenient parking in a safe lot. We'd stay here again.
Stayed 2 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An absolute gem!

The entire environment was aesthetically pleasing, The people working in the hotel were welcoming and helpful. The rooms and lobby were spotless and we loved the courtyard greenery!
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff--every one of them we interacted with--were friendly and helpful. The common area is large and has different spaces to use for reading, enjoying the pool or sitting and using the computer. Quiet at night and conveniently located near Paseo Montejo for walking. Really enjoyed our time there.
Stayed 21 nights in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
This is a pleasant simple hotel. No frills but. The Santa Ana has a friendly, knowledgeable and accommodating staff. A convenient breakfast.
Stayed 8 nights in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
There was no milk for coffee...only powder creamer. Great mattress and hot water.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Personal war sehr nett und die Lage ist sehr gut! Man hat auch einen sicheren Parkplatz direkt gegenüber!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una excelente opción de hotel, la ubicación es perfecta y el personal es muy amable. La habitación estaba muy limpia y contaba con frigobar
Stayed 1 night in Dec 2024