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“Bad customer service , I had high expectations for Hyatt Regency Coconut Point because the property itself is absolutely beautiful. Unfortunately, the service completely ruined our stay. When we arrived, we had to wait over an hour while maintenance tried to fix our room door. After all that time, the door still wasn’t working. I spoke with a manager, who responded with an attitude instead of trying to make things right. We were finally moved to another room over an hour later, only to discover……

“Our son is in a wheelchair. Staff and facility were very accommodating to people with disabilities. All of resort was assessable to us. The rooms were great, pools and beaches were outstanding.”

“Outstanding amenities, service and food. Beautiful hotel, spacious room.”

“Great location and apartment! We loved it. ”

“excellent hotel, will go again!”

“The rooms were very spacious with a kitchenette and the balcony was big enough to sit out on it to have lunch or dinner. I would highly recommend this place!”