“I booked this hotel at very short notice while preparing to travel from the northeast of Scotland to visit a seriously ill family member for what was expected to be a final visit.
Unfortunately, on the morning of our planned departure for the 8-hour journey, we received the sad news that our family member had passed away, meaning the trip was no longer required.
We contacted the hotel immediately to explain the exceptional circumstances and respectfully requested a refund or goodwill……
“I booked this hotel at very short notice while preparing to travel from the northeast of Scotland to visit a seriously ill family member for what was expected to be a final visit.
Unfortunately, on the morning of our planned departure for the 8-hour journey, we received the sad news that our family member had passed away, meaning the trip was no longer required.
We contacted the hotel immediately to explain the exceptional circumstances and respectfully requested a refund or goodwill……
Lewis