From the moment of check-in until we left, it was a bad experience. First was check-in. We tried using my sister's card for the deposit and it kept getting declined. The reason it was being declined was because the expiration date was being entered wrong. The woman argued with us that it was being entered correctly. The bank was saying otherwise. Finally, my sister just sent the money to my card and that went just fine.
Then the elevators weren't working, which isn't their fault, but we were on the third floor. Walking in the stairway, it was extremely hot and smelled like straight cat pee. We get to our room, swipe the key and try to open the door and it isn't working. Turns out (and there were no signs saying this) but when you swipe the key, you lift the handle up, not down. Half the time though our card still didn't work.
We go into our room and it wasn't even clean. There was hair on the wall in the shower and there were popcorn and chip bags under the couch and on the floor. The only nice thing about the hotel was the pool. The hotel looks nothing like the pictures. A couple of nice ladies that were checking in after us and had room next to us were walking down the hallway to go down to the lobby and warned us they found bed bugs and cockroaches in their rooms. We checked for both and didn't find any thank goodness. Also, they did not have enough towels. It was me, my sister, and 3 kids. There wasn't even enough towels for just 2 people.
Reviewed on Aug 16, 2026
