Find Universal City motels from $79

"Awesome place and staff. "

"It's a nice small hotel room. The rooftop is to die for and really what made our stay truly worth it. The pool and lounge are perfect. The rooms are small and the AC does not go below 19°C which is not great when it's so hot out. Shout out to Ericka (server) who was amazing! I had an issue with my room and needed to be moved to a new one and was told the amenity fees etc would be removed and received vouchers for food at the restaurant. When I went to check out the front staff person said she had no idea as the guy I spoke to apparently didn't leave any notes or mention of it. I explained the situation and said I wasn't going to leave without knowing this was dealt with and eventually she removed the fees. Location wise there isn't anything extremely close for food but if you are good walking a few blocks you'll find something. Hollywood Blvd is about 3-4 blocks up the street. The food at the hotel is not so great so I'd recommend looking elsewhere. We also noticed many people enter the pool who were not guests at the hotel (this slipped out of their mouth) so I'm not entirely sure how security isn't around for this when you need a key to enter the pool area. I would stay again just for the rooftop."

"Very limited "

"We had a great stay!"

"I enjoyed my stay. Staff was nice and it's a nice hotel. It would had been nice if there were more options to eat near by the hotel or if the hotel had a restaurant. The only thing I can say that was negative was the was a fairly big stain on my sheets by the head of the bed. We got in after midnight on the first night so I did not inspect the sheets until the next morning and there was also a stain on a pillow. The stains on the sheets and pillow are the only reason for 4 stars and not 5"

"My stay at this hotel was disappointing due to the way my family was treated. While at the buffet, staff approached us rudely and asked us to get up from our table, saying it was too late, without any courtesy or understanding. The interaction felt disrespectful and left a negative impression on what should have been a pleasant experience. I hope the hotel works on improving customer service, especially in how guests are addressed. The only polite and professional staff member was the lady at the front desk when we checked in. I wouldn’t recommend this hotel and I would rather stay at the Sheraton next to it."

"The hotel is pretty hold and needs a total remodel. The staff is very friendly and knowledgeable "

"We were staying there for 3 nights. The hotel was terrible, closet were chipped everywhere, hardwarewas poor, shower cubicle floor was wet when we checked-in. No chair/table in the room. Room size is small too. Our room facing Hollywood Blvd, the noise level was unacceptable. Reception staff told us the noise will last till 3am on every weekend, we asked to put on ear plug instead (already placed in the room). Think they have known the issue, and always handle like this. We are a family with 2 kids, we asked to move room. However, no more twin bed room available on other side, so they gave us 2 king size room to sleep on the 1st night, the 2nd & 3rd nights they only able to move us to the same room facing Hollywood blvd, only 2 floor higher. Noise was still on, but in a lower level, maybe not on weekend. Besides, not recommend to stay in Hollywood area, surrounding is old, many homeless people, CD scammer etc., not safe to go out at night. 100% not suitable for family traveller."

"Excellent place. Clean, friendly staff, very safe area. "