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"The rooms were clean, breakfast very good and all the hotel staff were very friendly. One small negative the was a £10 per night parking charge for the car parking around the hotel which cannot remember seeing when booking"

"We were too late for breakfast! We went for a swim. The hotel was really scruffy. We were not informed that it was necessary to book dinner before 5.00 p.m. The steps outside were filthy. We were not allowed to have the room key untilil we given the c.c. number. Our stay was unpleasant. "

"We went to this hotel for a wind down and get away from it all. We didn't use the spa, but we didn't need to. From the moment we arrived we left everything going on back home behind bus, and have returned today totally refreshed and ready to go again!"

"The staff were absolutely first class. "

"Was fine for a quick overnight stay. Hotel feels a bit tired. The lift was order for the 2 days I was there, but as i was on the 1st floor not too inconvenient for me. Room was fine, again a bit tired with dark wood, limited electrical sockets and USB. Chipped bathroom doorframe and brown/ grey room colours. Air con unit / heater working but a bit noisy and bulky. Good provision of tea and coffee / safe / and a mini fridge which is a bonus these days. Good breakfast with ample selection and opening times."

" I wanted to share a review of the wonderful experience I had during my stay last night. As someone who works in hospitality, I’d say I’m probably fussier than most and Parkgate certainly had a strong reputation to live up to - but it absolutely delivered. Every member of staff I encountered was polite, friendly, approachable, and incredibly attentive. From the doorman to reception, the waiting staff in The Sorting Room and cocktail bar, as well as room service and the spa team - everyone contributed to making my stay so enjoyable. I only wish I could thank each of them personally and I hope this review is passed on. I did try to take note of a few names. There was a lovely lady on reception at the spa who arranged my booking, and Lucy, my therapist, who was exceptional. She was warm, professional, and attentive throughout - regularly checking in to ensure I was comfortable. It was genuinely one of the most relaxing massages I’ve ever had. At afternoon tea Nicola and Massimiliano (I think) in the restaurant couldn’t have been more accommodating, it was both filling and beautifully presented. While the room itself was lovely, it was truly the staff and overall experience that made my stay so memorable. I’ll absolutely be recommending the Parkgate and look forward to returning. Thank you again to the entire team. "

"Woke up at 5am to function room being set up and then spoken to very rudely by a member of staff. Not to mention the car park charge being added which was not mentioned at check in. Great facilities and hotel but staff need a lot of work."

"Lovely building and friendly staff ..."

"Once again, a lovely stay. Lovely staff on reception. Great room. Executive lounge was a lovely treat with very friendly staff in there. Perfect location. Convienient car park, much more reasonable than others in the area. Will absolutely be back. Thank you"